Both agents were very helpful. I requested a quote for a transatlantic cruise for two cabins, one for a couple and one for sole occupancy. James was very helpful and came back to me with the detailed price of the sole occupancy rate for a balcony cabin. Our group decided to book a different transatlantic cruise on another cruise ship. This time I spoke with Corina who worked tirelessly to get our group two balcony cabins next to each other in the area of the ship that we prefer. Our group also required one-to-one assistance so we had to ensure that that was available. I have booked over 12 cruises with Iglu and have always been satisfied with the service received.