For a start the phone was answered promptly, which is a rarity these days. The Iglu colleague (Ellie) was immediately helpful and achieved the booking that we wanted very quickly. She went through the principal details very efficiently and also covered the necessary legal notes, adding the offer of a contact to help us with visas and other travel documents. We have booked quite a few trips with Iglu and have always been impressed with the company – this was another five-star performance, with the bonus of Ellie’s friendly manner combined with her professional skills.