I bought a bougainvillea plant and it came half dead. I showed photos of the plant to customer service via Facebook Messenger, and the company was very quick to send another one out with no quibble or fuss. The replacement arrived within a few days, and this time a very healthy plant was delivered that I am delighted with. I also bought Bagonias for my dad, which came in a few days and were all healthy. In the past my dad has used another company but they take weeks to arrive and are always dead. So he is very happy with this company too. Very very pleased with the service I received and would definitely recommend this company