I know this will take too long to write, but I have to, because I’m really hurt! Couple of days ago, I picked up different things and went a head to the sunglasses and bought a Burbbery one. I decided to pay for everything there with sunglasses. There was a bag which was on clearance among my things that I bought and the lady didn’t tell me that I can’t return a clearance item. After couple of days (today), I went to return the bag because it was for my daughter and she didn’t like it. The lady at the bag and shoes section, who introduced her self as the manager of that section, she was so provocative! She was just giving me a smile while I was trying to explain the situation to her and just repeating the same sentence:“sorry we can’t return or exchange a clearance item”! I started to became so angry ( I admit that!) because of her cold smile! After my insistence, she told me: “ok I can let you change it for another thing, crab what you want to exchange”. I asked her to get a store credit so I can use it another day, she refused! Then my daughter asked me to just try to find something else today, I agreed, then my daughter thanked her. I looked at my daughter and asked her; thank you for what? Here the “manager “ told me “ok I changed my mind and I’m not going to exchange it for you” OMG! Here I started to loose my temper, as if she owns the store and she can alter the rules the she wants!!! I decided to speak to the head of the customer service, he was a very polite and professional gentleman who helped me to return the bag with two lovely ladies at the Manchester’s section (Julie and Karen) and they explained that for next time I have to put in mind that I can’t return or exchange any clearance items. I was so sad because I never been to such a situation and because I had the worst shopping experience at my favourite store. So, please stop hiring people who destroy your reputation!