Purchased a heater online. First communication came 4 days later that the order is dispatched from a suburb which is merely one suburb away from my place in metropolitan areas. The tracking status remained unchanged and yesterday, 8 days after order placement, I contacted courier. They said they don’t have that in their system, meaning it is not collected by them. Then I contact customer service, and after being on hold for nearly half an hour, she tells me I need to wait one more week and hopefully that’ll come. I asked to change it to the pickup so that I could just drive there and pick it up. I was told that won’t be possible also. So I am sitting in cold in a new place and the item I bought is practically 4-5 minutes away from me. Utterly incompetent! Will never buy anything online from Myer