I was trying buy something on Myer online and when I was about to check out and confirm and pay than this “review Myer service pop up box” pop up. I had to click on that for it go. Once I click everything disappeared. Not sure what happened so I checked my account and Myer took money off my account but I didn’t receive any invoice or order confirmation so I called Myer customer service, hours on the phone and they are not able to resolve it, 4 days later, I heard nothing back so I emailed them and I just received something generic information email back. Since the issue didn’t got resolved or Myer didn’t responded saying they will provide the refund or didn’t look into it quickly. I had to called my bank report Myer for taking unauthorised payment because I am tried of chase, Myer customer service told me that order confirmation was not provided because order was not placed than why did you took money for never placed order. Why ? And since there been a mistake then processed the refund. I have returned items in Myer before and processing a refund has never taken this long. And in this situation it should not take longer because 1. I didn’t place an order 2. you took money out of my account without my authorisation 3. you are not going to provide what you took money for. 4. That money doesn’t belong to you ! Horrible online shopping experience and calling and emailing Myer customer service has be a nightmare. I do buy a lots of things from Myer but wouldn’t want to buy online again. If you want to avoid this kind of stuff and particularly don’t like chasing after to resolve money issues, wouldn’t recommend buying online on Myer!