Karen D
I placed an online order on 10th November for several items of baby boy size 1 clothing. My order was delivered the following week, but although the correct packing slip was enclosed, what was sent was several items of baby girl size 2 clothing (obviously someone else’s order ). I contacted customer service and immediately it became my problem that they had sent me someone else’s order and nit mine. I was told that I would have to return the incorrect items delivered to me to a Myer store or I could return to a Post Office (in a bag they would supply), and they would then send me my correct items. I advised that I work, so would not be making a special trip to a Myer store (to return goods I had not ordered) and was not sure when I could get to the PO. I suggested the courier collect the incorrect goods when delivering my correct order. I was told that this was not possible by a customer service representative (via email) as it would cause to much confusion and that she “strongly suggested”, I do one of the other options offered to me. I cannot believe that I, as a customer am being told that I am required and responsible to fix the error that Myer has made, before they will send me the order I placed and paid for in good will. Due to this experience I will never deal with Myer Online again ! Disgusting Customer Service.
1 year ago
Read Myer Reviews
Myer has a 1.5 average rating from 150 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial