I placed an online order on 10th November for several items of baby boy size 1 clothing. My order was delivered the following week, but although the correct packing slip was enclosed, what was sent was several items of baby girl size 2 clothing (obviously someone else’s order ). I contacted customer service and immediately it became my problem that they had sent me someone else’s order and nit mine. I was told that I would have to return the incorrect items delivered to me to a Myer store or I could return to a Post Office (in a bag they would supply), and they would then send me my correct items. I advised that I work, so would not be making a special trip to a Myer store (to return goods I had not ordered) and was not sure when I could get to the PO. I suggested the courier collect the incorrect goods when delivering my correct order. I was told that this was not possible by a customer service representative (via email) as it would cause to much confusion and that she “strongly suggested”, I do one of the other options offered to me. I cannot believe that I, as a customer am being told that I am required and responsible to fix the error that Myer has made, before they will send me the order I placed and paid for in good will. Due to this experience I will never deal with Myer Online again ! Disgusting Customer Service.
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