Unfortunately it is not possible to award 0 stars. If I could I would in this instance. I ordered a chair which on arrival was of extremely poor quality. The wood was thin, and it was scratched, and with paint missing in many parts, there was glue evident on the wood, and holes for assembly poorly made. I didn't even need to open the second box to assess the item as the first was so shockingly made I decided to contact Myfaktory. I took many photos and contacted them many times asking for a refund and the item to be returned. However, I was given no alternative but to take a replacement. I outlined if I had to take a replacement then I would need to check the chair before I could accept it as "in good state". The company said nothing to me at this stage and sent another chair but then AFTER sending it chose to tell me I could not check the contents but I could refuse delivery. I chose to refuse delivery. I then waited for them to receive the chair back so they could proceed to a reimbursement as they had outlined would occur. AFTER they received the chair back they then told me I was only entitled to 60%. At no earlier stage in all of our e.mails did the customer service choose to say this. I am now seeking legal advice as to how to secure a FULL reimbursement from the company. What a shame that they were not able to attempt to resolve the issue in a more constructive way right from the start and more importantly state their intentions BEFORE deciding on what action they would take.