“Súper satisfecha con mi compra. No pueden ser unas lámparas mas ideales!!! El transporte ha sido tal y como indicaba la web. Tuve alguna duda con el color de la madera y me la resolvieron sin problema y muy rápido! MUY RECOMENDABLE!!! Estoy encantada!!!”
“Je suis ravi de mon expérience avec Myfaktory ! Du début à la fin, le service a été impeccable. J’ai commandé un canapé, et tout s’est déroulé à la perfection : le site est clair et intuitif, le service client a été réactif et professionnel pour répondre à mes questions, et les délais de livraison ont été parfaitement respectés.
Le canapé est non seulement magnifique, mais aussi d’une qualité exceptionnelle, conforme aux photos et à la description sur le site. Il s’intègre parfaitement dans mon salon, et je suis vraiment satisfait de mon achat.
C’est rare de trouver un site aussi sérieux et fiable. Je recommande Myfaktory sans hésitation à tous ceux qui cherchent des meubles de qualité avec un service au top. Merci encore !”
“I had an extremely disappointing experience with MyFaktory and feel compelled to warn others against doing business with them.
I ordered a chair, paid in full, and waited an agonizing 16 weeks for delivery. When the chair finally arrived, it was damaged. I promptly reported the issue, adhering to their unreasonably short 24-hour notification window for damage and returns—a policy that is contrary to consumer rights in the European Union.
Despite acknowledging the damage, MyFaktory initially offered a mere 10% of the purchase price as compensation, which I found insulting given the condition of the item. When I refused they increased their offer to 20%, suggesting I find a local upholsterer to repair the chair myself. I rejected this and asked for the chair to be returned and a full refund issued. Since then, the company has gone completely silent.
To add insult to injury, the furniture MyFaktory sells is sourced directly from China and can often be found on platforms like AliExpress or through local retailers for a similar cost. The company’s apparent lack of commitment to customer satisfaction and refusal to meet their obligations make it a risky and frustrating choice.
I strongly advise against purchasing from MyFaktory. Save yourself the hassle and seek out more reliable alternatives.”
“SCAMMERS!!! Stay away from them!! I ordered 2 chairs, when it was delivered I was not home. The next day i opened the pack and realized the paint was peeling off and the chair is not standing straight. Sent sent a polite e-mail, asking for a solution, either refund or to replace the objects, no answer. Only days after when I published an online review they got back to me, claiming that I should have complained in until 24h, apparently thats their ´policy´. Lol. What screams more than scam than this. If they had decent products they would not have to come up with such rules. If I had even realized this before, but of course they do shady enough that you don't realized this policy until you need it. What more can I say. They´re not a serious brand, even though they are not cheap and for that I would expect more care in how they deliver their products and how they handle customer service. Dont make the mistake to buy from them! You will be disappointed.”
“Une expérience désastreuse avec Myfaktory. Une commande passée il y a près de deux mois n'a pas été envoyée à la bonne adresse. J'ai donc demandé un retour et un remboursement. Deux mois après le retour a de toute évidence été perdu et le service client Myfaktory plein de mauvaise foi refuse de le reconnaitre et de procéder à un remboursement. J'ai donc payée une commande jamais arrivée et probablement perdu dans la nature. Fuyez à toute vitesse et ne commandez surtout pas sur ce site donc le piètre qualité du transport n'a d'égale que celle du service client. Je ne peux pas me prononcer sur la qualité du produit puisque celui ci n'est jamais arrivé.”
“The furniture is of appalling quality. The wood is literally rotten, with coarse and visible glue marks, giving the impression of shoddy craftsmanship. Despite providing photos that clearly show the catastrophic state of the chair, customer service stubbornly refuses to offer any refund or solution. This experience reflects a complete disregard for customers and a blatant lack of professionalism. I am forced to file a complaint to seek redress. Avoid at all costs.”
“I ordered three chairs on October 8, without receiving any clear delivery date, only to find they arrived on October 17, 2024, while I was away on a half-term holiday. Because of their strict 24-hour complaint policy, I was unable to report the damage to one of the chairs—a ripped cushion—in time. This narrow timeframe, without clear prior notification of delivery, made it impossible to inspect the items and report the issue within the allowed window.
I believe it’s reasonable for customers to have adequate time to inspect their purchases, especially when delivery dates aren’t clearly communicated. It’s frustrating to be penalized for circumstances beyond my control. The damaged chair also showed no signs of shipping mishaps, as the packaging was intact, pointing to a likely defect that should have been caught by quality control before shipment.
To make matters worse, I was sent assembly instructions for an entirely different model, leading to even more confusion. Despite contacting customer service, I was met with little flexibility and an insistence on their policy, rather than support in resolving my issue.
I urge potential buyers to be cautious. My experience with both the product quality and customer service has been disappointing, and I’m left with no resolution in sight.”
“I ordered a Bold Chair - Fabric - White and Myfaktory sent me one on fake/vegan leather that looked bad, and it was not the one I bought.
When I asked to return the product, first they would call me to give me some money back, or send me another chair, and when I said NO, they sent me an email with guidelines to take images and videos of the product, and send them the images back via email, where they specified to even remove the chair from the box, so it can be seen clearly. I assembled the chair to its leg, and took the requested images and videos. No guides were in the box on how to install/uninstall the chair, no one said NOT to assemble the chair, and the leg couldn't be detached from the chair after that, and would not fit in the box anymore. This was the perfect reason to refuse the refunding.
Clearly the law says otherwise, because after I requested help from an EU authority, Myfaktory agreed to take back the chair and return my money. But this was a terrible experience, and I waited more than a year for this to be solved. In the end they sent me the money in my original payment account(that was meanwhile closed), and I asked to have my money refund in another account, but they sent the money in the old/closed account anyway; more time for me to discuss with the bank, to send me the money.
Please make sure you really need the products they have, because once you've got it, they will do anything not to refund the money, even if it's their fault. It took me more than a year to receive a refund for their mistake.
Worst experience I've ever had, really bad communication(it took days for them to respond and in the end to just ignore me), terrible mindset, so much time and nerves wasted.
I'm so sorry I haven't searched any reviews before I bought this product.”
“Unfortunately it is not possible to award 0 stars. If I could I would in this instance. I ordered a chair which on arrival was of extremely poor quality. The wood was thin, and it was scratched, and with paint missing in many parts, there was glue evident on the wood, and holes for assembly poorly made. I didn't even need to open the second box to assess the item as the first was so shockingly made I decided to contact Myfaktory. I took many photos and contacted them many times asking for a refund and the item to be returned. However, I was given no alternative but to take a replacement. I outlined if I had to take a replacement then I would need to check the chair before I could accept it as "in good state". The company said nothing to me at this stage and sent another chair but then AFTER sending it chose to tell me I could not check the contents but I could refuse delivery. I chose to refuse delivery. I then waited for them to receive the chair back so they could proceed to a reimbursement as they had outlined would occur. AFTER they received the chair back they then told me I was only entitled to 60%. At no earlier stage in all of our e.mails did the customer service choose to say this. I am now seeking legal advice as to how to secure a FULL reimbursement from the company. What a shame that they were not able to attempt to resolve the issue in a more constructive way right from the start and more importantly state their intentions BEFORE deciding on what action they would take.”
“This company which also operates under the name En PrivateFloor can’t be trusted. I have a house to furnish so I bought a nice design table for almost 800 euros. It has been delivered with a heavily damaged leg. I immediately sent clear photos of the boxes and the table to ask for at least a new leg or whatever compensation. I have been waiting now for more than a week and they didn’t react at all, no telephone number is available, the transporter doesn’t take responsibility. Before delivery they were very adequate with information, after delivery they appear not to exist anymore. Horrible experience. Don’t buy there any furniture.”
“Je suis très mécontente de MyFacktory. J'ai passé commande le 31/12/2023 et au 29/05/24, soit 5 mois après je n'ai toujours pas reçu d'accord pour remplacer les chaises cassées que j'ai reçues le 20/01. Suite à un défaut de fabrication des DEUX chaises, j'ai contacté le service client qui depuis 5 mois me répond de leur envoyer photos et vidéos à plusieurs reprises, qu'ils sont surpris, que c'est à moi de leur renvoyer une des 2 chaises à mes frais car ils veulent vérifier avec le fournisseur. C'est un scandale d'être aussi malhonnêtes, mes enfants sont assis sur des tabourets depuis 5 mois en attendant les nouvelles chaises, qui leur faisaient tant plaisir.
Je n'ai jamais eu de problème avec les services de retour, c'est la 1ère fois que cela se passe comme cela. Je vous déconseille d'acheter chez eux, voici mon achat : Chaise de Salle à Manger en bouclette fausse fourrure Tapissée - Boucles Blanches - Amir - Blanc 2 89,90 € 179,80 €
Frais de port 31,99 € Total: 211,79”
“I was a little dubious after reading some reviews, however my order went well. I ordered 4 chairs in what they called pastel purple. I would say the colour is more a pink purple than a blue. I contacted the firm for tracking info and they answered within 24 hrs. The goods come from Spain, but were delivered before time. No problem putting together and they look very nice. Only negative was delivery costs for 4 chairs higher than expected but please be aware this company doesn't swallow up the import duty which most do. So after delivery you will receive a customs bill ,mine was for £49. Together with delivery costs that's nearly an extra £100 pounds on top.”
“The company has horrible customer service. If they finally respond to your request to return a low quality item, they „offer you 20%“ and you have to organize and pay for the return. Really??? It’s unacceptable and hurts all the small companies that try to compete with Amazon. Shame on you!”
