“I don’t only have a bad experience, also the worse is that I can not get the my money back from an order which I returned for an year now.
To all the people reading the reviews: DO NOT BUY FROM My Faktory anything at all!!!
I wrote multiple emails with a person called Helen P, and she promised to solve the problem. It was a lie. She doesn’t even respond to my mails anymore.”
“Dear People
DO NEVER TRUST MYFAKTORY.COM.
They are liars. They stole EUR778 of my money and it has been 7th of Feburary 2022 and today is 26th of Feburary 2022 and I still did not get back my money.
I placed an order in 7th of Feburary, however I immediately requested for cancellation of order within the same day.
The customer service person came back to me nearly a week later telling me the goods have been shipped out and they need to contact the Logistic company.
In the meantime I have sent million communications to return the money and the customer service person has told me that they have million customers and it will take 7 - 30 days to get my money back.
I lost my patience and put a review online and she again told me that the bad review won't affect their business because competitors does such review on them. At that moment she said she told the financial department to put priority and asked me to delete the review as it will not be good for her.
I did deleted the review as I thought I would get my money back.
Few days ago I again pushed them to return my money as if they put priority it shall been already paid back.
I spoke to several people and they all advised me to contact the local police in their district and contact my bank which I used the card to purchase.
MYFAKTORY.com does not even have their phone number revealed which tells me it's really strange.
Dear MyFakotory.
If I do not get my money back in tge jet few days, I will post every single email communication I have been exchanging with your customer service.
You guys are nothing more but a THIF.
You guys are the worst eshop I have used in my whole life.
What really bad is it seems that you don't have any educated employees as your customer service missed my initial cancellation email and shipped the goods out.
This is your problem missing email from your customer.
Ontop of that I am not returning the product I recived. I requested for cancellation with in the same day as soon as the money was deducted from my card which was the same day if date of purchase.
REFUND ME MY MONEY ASAP.
I AM CONSIDERING TO REVEAL ALL THE BS YOU HAVE BEEN TELLING ME.
DEAR PEOPLE
DO NEVER EVER TRUAT MYFAKTORY.COM.
THEY HAVE REALLY BAD REVIEW AND I HAVE PERSINAL EXPERIENCE WHICH WAS THE WORST ONE SO FAR USING ESHOPS”
“I order 6 chairs which first of all they were late, then the chairs arrived in bad conditions from factory, the painting was uneven and they had scratches all over the wood. After 2 weeks of usage, the chairs started to break! They are selling a product which is not meeting its most basic functional purpose and are dangeorus to use. The worst part is that I sent my concerns and they are dennying any guarantee or return due to internal procedures!!”
“Recibida butaca patchwork a la que hay que montar las patas. Los agujeros de las patas no coinciden con los del asiento, por lo que no se pueden montar salvo que tengas nociones y herramientas de carpintería. La tela de la butaca está fruncida y muy mal rematada. Es una mala copia de la original. Solicitada devolución, recibí un mensaje automático diciendo que estaban estudiando el caso. Tras diez días sin noticias envié nuevo mensaje. A fecha de hoy ha pasado más de un mes y el silencio es su única respuesta.”
“I have tried to give them time to rectify the issues we have before writing a review but they appear completely unwilling to sort things out. I ordered a table through the myfaktory website. The item arrived damaged and they are refusing to provide a refund because we cannot provide a photo of the cardboard box it came in. If it wasn't so outrageous it would be comical. The customer service is appalling. It took me numerous attempts of contacting them through email and the website to so much as get a response. They are deliberately unhelpful and deliberately difficult to get hold of. I have never experienced such terrible customer service. And the product is poor quality and damaged. I continue to wait for a solution.”
“I ordered and paid for 5 chairs in style of EMECO for my son. Chairs were made of steel and felt too cold to sit on so my son decided to return the 4 and did not accept the 5th one which arrived separately. Communication with the seller about return was very slow (2 months for three emails) and in the end we were offered to return chairs to Malaga in Spain. Had the website say clearly that the return would not be in the UK, we would not buy chairs. I find this unfair and I think that this company should stop trading if they treat customers as described. Unfortunately only after our problems with MyFaktory I saw on line very bad comments about them, The whole experience made made me very weary about shopping on line. I consider that I lost £320 in dealing with this company.”
