I ordered a Bold Chair - Fabric - White and Myfaktory sent me one on fake/vegan leather that looked bad, and it was not the one I bought. When I asked to return the product, first they would call me to give me some money back, or send me another chair, and when I said NO, they sent me an email with guidelines to take images and videos of the product, and send them the images back via email, where they specified to even remove the chair from the box, so it can be seen clearly. I assembled the chair to its leg, and took the requested images and videos. No guides were in the box on how to install/uninstall the chair, no one said NOT to assemble the chair, and the leg couldn't be detached from the chair after that, and would not fit in the box anymore. This was the perfect reason to refuse the refunding. Clearly the law says otherwise, because after I requested help from an EU authority, Myfaktory agreed to take back the chair and return my money. But this was a terrible experience, and I waited more than a year for this to be solved. In the end they sent me the money in my original payment account(that was meanwhile closed), and I asked to have my money refund in another account, but they sent the money in the old/closed account anyway; more time for me to discuss with the bank, to send me the money. Please make sure you really need the products they have, because once you've got it, they will do anything not to refund the money, even if it's their fault. It took me more than a year to receive a refund for their mistake. Worst experience I've ever had, really bad communication(it took days for them to respond and in the end to just ignore me), terrible mindset, so much time and nerves wasted. I'm so sorry I haven't searched any reviews before I bought this product.