I ordered three chairs on October 8, without receiving any clear delivery date, only to find they arrived on October 17, 2024, while I was away on a half-term holiday. Because of their strict 24-hour complaint policy, I was unable to report the damage to one of the chairs—a ripped cushion—in time. This narrow timeframe, without clear prior notification of delivery, made it impossible to inspect the items and report the issue within the allowed window. I believe it’s reasonable for customers to have adequate time to inspect their purchases, especially when delivery dates aren’t clearly communicated. It’s frustrating to be penalized for circumstances beyond my control. The damaged chair also showed no signs of shipping mishaps, as the packaging was intact, pointing to a likely defect that should have been caught by quality control before shipment. To make matters worse, I was sent assembly instructions for an entirely different model, leading to even more confusion. Despite contacting customer service, I was met with little flexibility and an insistence on their policy, rather than support in resolving my issue. I urge potential buyers to be cautious. My experience with both the product quality and customer service has been disappointing, and I’m left with no resolution in sight.