Anton
Terrible customer services - repeatedly bills me for services not provided - they failed to install when they said they would, had to wait a month for installation, then they charged me for the month I didn't use. Didn't bill me one month when I complained, to make up for it (the least they could do) but then double-billed me the next month. Then they charged me £120 for an engineer visit they say I missed. I did not miss the engineer - he was just unable to wire up the service (something the second engineer managed in 10 minutes). Utterly terrible service. Regularly kept on hold for over half an hour, waiting to talk to someone about it. Oh, and they never call you back - they always say they have to call you back, and then never do. Avoid these people, I'm not the only person they've hit with bogus engineer visit charges – several trustpilot reviews say the same. Eventually they did call me back (just once) and agreed that they'd overbilled me repeatedly. Said they owe me over £150, but only want to refund me £30 because they said that *I* need to contact BT first. After leaving me on hold for half an hour, they agree to repay me the full amount, but it can take up to 30 days. This is 2019, not 1919!!! It does not take 30 days to do a bank transfer! I waited several months for the refund, which never came. Kept ringing them, every time they told me to wait another few weeks. Eventually I got the bank to reverse the direct debit and give my money back. I had to cancel the direct debit and pay them by scheduled bank transfer instead, to stop them misbilling me. I left a negative review on Trustpilot, then OneStream reported my review to try to get it taken down, even though I have an email from them admitting to all this. Sent that to trustpilot. Weird that when I added my review to trustpilot, they had a 1 star rating - now it's 3. They were getting 1 or 2 positive reviews per week at the time I wrote my review, but suddenly over a period of 2 days they suddenly got dozens of positive reviews. Not shady at all, eh? Trying to get bad reviews removed, whilst mysteriously getting 20x more positive reviews than before...
3 years ago
Read OneStream Reviews
OneStream has a 1.4 average rating from 40 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial