This company is terrible, The list of failings is huge: - With every broadband package they sell you a "free trail" for software that is pointless and then that company will automatically bill you every month after your 14 day trial ends. You will probably not even notice that you have been signed up for the "free trial" as its not something you can "opt out of" until it has started. -When you want to end the contract with them (For any reason, for me I'd moved house) the person on the other end of the phone will tell you that it will cost you an absurd amount of money to cancel to contract in order to either persude you to stay with them. (I found out from looking at the T&C's that it was actually £10 rather than £100) -When you ring up again to cancel they will tell you that yes you can cancel and that its all done (However you'll then find out that they are still billing you) -When you get back in touch (email this time) to cancel they will tell you that you never said you wanted to cancel and that no you can't get a refund for the 2 months of broadband that you are not using. AVOID AVOID AVOID, I cannot stress this enough.