WARNING!!! Dont be fooled by there low pices online. Signed up for fibre 1000 costing £37.90/Month BUT!!!! not stating that you will be billed 2 months and 2 weeks costing £86.90 for your first bill then a month later another monthly cost again Spoke to ALEX who was supposedly a manager representing one stream had no intension of helping a customer resolve the issue also wouldnt change the date of payment as we get paid every 19th of each month he was rude too. As a family of five we needed the payment day chaged he said was not possible. I asked to speak to a different manager and wouldnt let me speak to anyone else regauding the issue he said that theres nothing he can do about it no resolution on the call still an open complaint although hes maked it as resolved!! SHOCKING CUSTOMER SERVICE DONT BE FOOLED!!!!!
1 year ago
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