I am livid with this company. I checked my bank account to find that they had withdrawn £34.95 for McAfee, which I never ordered or requested. Upon contacting customer services I was told that it was in my contract and that I had been sent an email advising me of this payment. The operator was unwilling to pass me to a manager or supervisor and said I would have to email their complaints department instead. I checked my emails and there was only one mention of McAfee, which gave you one free month's usage, and that they would send you an email with a link to download and activate McAfee. Having run a search for Onestream in my emails, there was no email with a McAfee link in it. McAfee was neither downloaded, activated, or used by me, yet they believe it is OK to charge me for it.