Delivery of goods to kerbside locations is what a PALLET delivery consists of. Some reviews are awful however these reviewers should look at the delivery options before ordering. For instance if you order from Victoria Plumbing you have 2 delivery options. One being a kerbside delivery and the other being a 2 man delivery. How can a man on his own with a manual held pallet truck get a pallet up a set of stairs or over a gravel driveway. The simple answer is, he can't. Palletways drivers work very hard, being pushed to do multiple deliveries per day and the driver that delivered our Victoria Plumbing pallet was excellent. He politely arrived and made me aware that my shower screen was too large to fit in my garage however helped me anyway, which he didn't need to. Scott from Dundee was the driver as I got his name so I could write a good review. He did everything in his power to deliver my item and went above and beyond when he did not need too. People should read the delivery methods before posting bad reviews. The word Pallet in Palletways should make people know what type of delivery is coming, yes its a pallet. Its not the driver who needs to get a pallet in your house, that's your job