“Ordered a bath. Waited a day for delivery. Didn't arrive no contact from customer service. Next day told it would be delivered so another day waiting in. Discovered bath damaged ordered another. Third day waiting in. Bath arrived damaged. Ordered another bath. Fourth day waiting in. Bath Didn't arrive they wanted to book me in for a fifth day waiting in.
No customer service customer not informed of non deliveries no attempts to help customer.
I've asked for a goodwill gesture towards my inconvenience but they've refused. No excuse for failures here
Avoid this company”
“Terrible company. Ordered four packs of laminate flooring which they just dumped outside my flat stuck to a huge wooden pallet and a slab of wood. The driver refused to take the pallet and slab of wood and told me that I had to dispose of it. The pallet is bigger than the four packs of flooring that they delivered and is totally unnecessary - they obviously don’t care about being helpful at all so now I have to dispose of all their unnecessary waste somehow.”
“Very rude delivery driver. Totally unhelpful and very disrespectful. A single builder was alone on the delivery date and ask the driver to leave the pallet closer to the door and he totally refused to do it. He said that the builder's wife should help him to carry the loads. Very unprofessional people. No answers when calling them on the phone.”
“First order of a tonne of gravel took over a week to be delivered, accepted it as glad it had arrived as the tracking details were horrendous. 2nd order as need same gravel has gone walkies. A tonne gravel is currently lost. Tracking says delivery by 25th Dec so likely Santa may be dropping it off. Loads of stone company looking into it but am also waiting for a refund from them from the 30th August.”
“Got delete 2 hour time slot. Nothing arrived. Tracking changed from out for delivery to at depot with remarks refused. That’s a bare faced lie. Vehicle never came anywhere near us”
“The delivery was scheduled for Thursday 18/07/2024. I was home the whole day but no one showed up. I checked the update using the online tracking service they offer. A comment made was "incorrect phone number". Although the address provided was correct, nobody buzzed the buzzer.
I received a call on Friday to get the delivery rescheduled for Monday 22/07/2024. The delivery driver came at about 1 o'clock. He refused to deliver to the flat so I went downstairs to collect the items and asked him "would you mind helping me take the items to the lift?" (The lift was 4 meters away. He replied "you can carry it yourself. You don't need any help". This delivery was paid for.”
“The driver of vehicle BN23 GWP needs to learn that when you have parked vehicles on his side of the road that he gives way to oncoming vehicles. Not expect the oncoming vehicle to back up for him. Then call the oncoming driver names.”
“Very rude delivery driver. Refused to turn pallet round which as a pensioner would have enabled me to push the bath through the door. My son confronted him about his attitude and he punched my son and then the driver had the audacity to phone the police and say he was assaulted police”
“This company picked up my pizza oven in May of last year. It then went missing for to week not knowing were it is. I was then told it had been delivered to the wrong address. The guy who was fixing it travelled to the address could not find my pizza oven. I phoned again to be told that the lorry driver was lieing. Very strange! Was then told that he would be disciplined for his action. Not sure what this has to do with me. Two days later my pizza oven was delivered in bits broken be on repair. So I’ve got a whole summer of events to cater for but with no oven. Spoke to the claims department. Spoke to a nice lad and her said no bother we will replace your oven asap. Anyway to cut a long story short this then went on for 7 months. The company would never except my documents as proof of purchase. In the mean time I’ve had to hire another pizza oven at cost. 8 months later they now have said we can pay out £600 for a £3000 pizza oven due to the weight. Apparently It was in the small print. The £600 doesn't even cover the cost of the hired pizza oven. Basically I’ve lost £3600 just to get my oven delivered from Devon to hull. Do not use this company they are a complete con”
“Worst company ever to deal with . Sovereign transport are the problem and this has a knock on effect to palletways . good luck if they lose you pallet as you wont have a leg to stand on.”
“Delivery of goods to kerbside locations is what a PALLET delivery consists of. Some reviews are awful however these reviewers should look at the delivery options before ordering. For instance if you order from Victoria Plumbing you have 2 delivery options. One being a kerbside delivery and the other being a 2 man delivery. How can a man on his own with a manual held pallet truck get a pallet up a set of stairs or over a gravel driveway. The simple answer is, he can't. Palletways drivers work very hard, being pushed to do multiple deliveries per day and the driver that delivered our Victoria Plumbing pallet was excellent. He politely arrived and made me aware that my shower screen was too large to fit in my garage however helped me anyway, which he didn't need to. Scott from Dundee was the driver as I got his name so I could write a good review. He did everything in his power to deliver my item and went above and beyond when he did not need too. People should read the delivery methods before posting bad reviews. The word Pallet in Palletways should make people know what type of delivery is coming, yes its a pallet. Its not the driver who needs to get a pallet in your house, that's your job”
“Return some goods to Victorian plumbing, they appear to have been damaged on route and were not delivered . Made a claim through site and had no response - goods worth £500 delivery cost £100. I feel like there is something dodgy going on. Will pursue through small claims . Don’t recommend”
“Had a delivery with an order from Victoria Plumbing.Had difficulty and said would be leaving my order on the public footpath my privits were in the way just a little.So my neighbour kindly offered to open her double gates they were driven up the path and could have easily got into my front garden. We had to wait for my grandson to dismantle the items for us .Will always note if there is a pallet delivery I won't be ordering .The only reason for the stars is that I was kept informed of the approximate time of delivery”
“Got call asking when I want the bathroom cabinet (Victorian Plumbing) delivered. I said 28th June.
Morning of 27th June I got an email saying it'll come on 28th June. Fine. 10 mins later, at 9.30am on the 27th, I got an email saying it would come between 9.20am and 11.20am, but didn't specify the date.
It came at 10.45am on the 27th. I was out. My wife offered to help the guy, who was struggling with it. He rudely said "I can do my job thanks!" Then he left it on the pavement, not even touching our property. My wife said "Can you just help me bring it over to the door (3 metres away) and he said "No. I'm not doing my back in for everyone." Again very rude.
So my wife had to drag a very heavy box as far as she could away from the pavement.”
“What a bunch of clowns. Had a delivery from Victorian Plumbing delivered to Watford. This place is run by a bunch of south Asians who have absolutely no communication abilities which is the least of their worries. The fact that they have no common sense if worrying why companies trust them to deliver for customers. The delivery was late and I called to find out why and what a waste of time. Who hires these guys - may be some other bunch of”
“Text message first thing to tell me pallet will be delivered between 10am and 11am. At 10.59am, text to tell me it will be between 11am and 1pm. At 12.59, text to tell me it will be between 1pm and 3pm ... and so on. Waste of a day. This is also second delivery of same items, first time, items completely smashed in transit and had to be re-made.”
“Driver arrived in a HGV which would not fit into the turn in our residential area road and was unwilling to use a pallet truck to transport the load to our house from the main road as he had a 100m 'health and safety' limit and we were 150m away.
We advised that any smaller lorry, inc long wheel-base lutons, could easily fit (see pic) and also that we have a huge turning circle at our house so even a long wheelbase can turn easily. We requested a re-delivery on a smaller lorry.
The driver flat out lied to dispatch and told them that NO VAN could fit in our road and so the company refused to deliver and we now have no furniture for our son's bedroom and the company we bought it from cannot resend as they only use this delivery co.
We have never had an issue like this with any other delivery co.
We would now never buy products from any company who use this delivery co.”
“Avoid
Pallet doesn’t come on date !!!! Been called and promised but was a big lies at all !!!
Online tracking doesn’t work!!!!
Where is my parcel!!!!!”
