"Driver arrived in a HGV which would not fit into the turn in our residential area road and was unwilling to use a pallet truck to transport the load to our house from the main road as he had a 100m 'health and safety' limit and we were 150m away. \r\n\r\nWe advised that any smaller lorry, inc long wheel-base lutons, could easily fit (see pic) and also that we have a huge turning circle at our house so even a long wheelbase can turn easily. We requested a re-delivery on a smaller lorry.\r\n\r\nThe driver flat out lied to dispatch and told them that NO VAN could fit in our road and so the company refused to deliver and we now have no furniture for our son's bedroom and the company we bought it from cannot resend as they only use this delivery co.\r\n\r\nWe have never had an issue like this with any other delivery co. \r\n\r\nWe would now never buy products from any company who use this delivery co."

"I've just received my delivery of shower tower and toilet from palletways. This big pallet has been left on pavement around 6meters and 5 steps from my front door. When I asked why it has not been delivered to my front door, I've heard that it's pavement delivery only and if I'm not happy he will take it back. I was forced to ask others for help and been left with back and belly pain. As you can imagine it wasn't light boxes and not easy to carry for a woman. I could not image what will happen if it would be delivered to elderly people!! \r\nI've been charged \u00a330 for delivery and I thought it's fair price as I'm buying heavy items. I've never expect that I would need to drag it to my front door. Plus, I've never got a message that it's pavement delivery when purchasing or arranging a delivery date (which has been late by one day anyway). I've just heard over the phone that delivery person is not insured to drag heavy stuff hence he couldn't help me!!!!!! Really? I think it's a joke!! I would never purchase anything seeing this company as a delivery option!!!!!!!!! PLEASE BE AWARE!!!!"

"I've just received my delivery of shower tower and toilet from palletways. This big pallet has been left on pavement around 6meters and 5 steps from my front door. When I asked why it has not been delivered to my front door, I've heard that it's pavement delivery only and if I'm not happy he will take it back. I was forced to ask others for help and been left with back and belly pain. As you can imagine it wasn't light boxes and not easy to carry for a woman. I could not image what will happen if it would be delivered to elderly people!! \r\nI've been charged \u00a330 for delivery and I thought it's fair price as I'm buying heavy items. I've never expect that I would need to drag it to my front door. Plus, I've never got a message that it's pavement delivery when purchasing or arranging a delivery date (which has been late by one day anyway). I've just heard over the phone that delivery person is not insured to drag heavy stuff hence he couldn't help me!!!!!! Really? I think it's a joke!! I would never purchase anything seeing this company as a delivery option!!!!!!!!! PLEASE BE AWARE!!!!"