2 of the last 4 have had the delivery placed on the dog-side of the fence, not near the more convenient front door or stairs where it used to be delivered. Over half a page of specialist kibble has been eaten by the dog in one afternoon, causing a massive increase in risk for the dog. The Live Chat function won't work and no one has responded to my emails - meanwhile I don't have enough food for the dog and now have an extra vet bill to evacuate his stomach after eating so much food...lucky he didn't get bloat! I'm very frustrated with this drop in service and support.