“I have ordered a few times to get cat products. When I could order over the phone and talk to a real person I was satisfied with the service I received. Since this service has been cancelled I have ordered on line and had trouble with my password, getting a new one, then trying to activate a coupon which would not work. AND NOW FOR LIVE CHAT. what a joke that was. one hour wasted. Now searching for a new company that cares about their customers and not just profit.”
“I was offered a $20 discount coupon for my first order. But when I ordered it Pet Circle said it did not apply to this order. And if I want to discuss it to contact them via chat 7 days a week. When I clicked on the chat I got no response.
If this is the service I get before I even purchase why should I trust them.
I have cancelled my order.”
“The Pet Circle team, have delivered all I needed to support my 3 Burmese cats over the years. They would advise you in advance of any supply issues (out of their control), and they ensured your order was sent ASAP. Their customer service staff are very attentive. Only last week I received a hand written sympathy card for the loss of our Milly, from the team, which was just beautiful. To the Pet Circle Team.............thank-you!”
“Has gone downhill recently, have a standing auto delivery for dog food so I don't run out, yet this delivery will take a week from order to delivery, which makes the scheduled auto delivery pointless, and the warehouse is only 40km from my address. Customer service tell me I cannot cancel the order as it was ready for dispatch, yet the website indicates it hasn't even been picked and packed, I pushed and they agreed to cancel the order then 7 hours later I am notified that my order has now been picked and is scheduled for dispatch !!!”
“Placed an order and accidentally ordered one of the items twice. Contacted via live chat first thing the next day. Was informed by automated answer the items had been packed and couldn't be amended. Previously they had a call centre to phone now only automated live chat. I checked the status of my order and packed but not sent. What has happened to customer service. Not happy.”
“Disgraceful service by their delivery contractors. There is an issue with the service EVERY SINGLE TIME I order something. I have my workplace days and times in my address. Either it's delivered out of hours to my workplace, so they throw it over the fence and its damaged (once almost broke our gate automator). Or they deliver after we've closed so they take it back and don't advise me, then I have to contact pet circle to see where my delivery is. Then have to wait another week for it. Deliver part of my order and told the other part will turn"whenever." Last two times I've waited a week only for the tracking to update with "damaged goods." HOW??? It's BS, I reckon they've turned up after hours so use this BS excuse. I get offered store credit as compensation by petcircle, but when I order to use it, I go through this BS again. So now today after waiting all week I'll have NO prescription dry food for my dog and have to source it elsewhere over the weekend. Now I'm stressed again. I got refunded but I'm technically not compensated cos they won't pay out the store credit. I would never recommend petcircle to anyone until they change their delivery contractor.”
“Great service from pet circle. The prices are great, I ordered on Wednesday, and order delivered Friday. Updated each step.
Will use pet circle again.”
“Absolutely terrible service - order was placed 8th October and still hasn’t arrived. Tried contacting customer service only to be answered by ai giving me the tracking number again - don’t order, at this rate your pet will starve!”
“Delivery service is not acceptable these days with orders taking 2-3 weeks to be delivered so constantly running out of food despite trying to order well in advance. They also don’t communicate there will be a delay or keep you updated throughout.”
“**Customer Review for Pet Circle**
I have been a loyal customer of Pet Circle for the past three years, but my experience over the last year has been increasingly disappointing. While I used to receive my deliveries within 3-4 days, the delays have now become much longer, with little to no communication from the company. It’s frustrating to have to follow up on my own, especially when payments are processed immediately, but there is no urgency in fulfilling the orders.
I've also had trouble reaching customer support. The phone number provided no longer works, and the live chat is unhelpful—often dodging my questions instead of providing real solutions. Recently, I ordered express shipping because my cat ran out of food, yet I still had to buy food elsewhere while waiting for my $200+ order to arrive.
The excuses for “warehouse delays” and “system issues” have been ongoing for more than a year now, and nothing seems to change. To make things worse, I requested to speak with a manager, was promised a response within 24 hours, and am still waiting for that response.
My suggestion to Pet Circle is to hire more support staff and managers who can address these recurring problems and communicate better with customers.
Unfortunately, it feels like loyal customers are being treated as just numbers and dollar signs rather than valued clients.”
“Terrible service the last 6 months and have to cancel orders after waiting 7-10 days and still food has not left the warehouse.
Has PetCircle sold out to an overseas company like everyone else as the services has become terrible and emails take 4-5 days to reply”
“This company has definitely gone way down hill. Just look at all the reviews. My order has been sitting there for 6 days now. I ordered something from Pet Chemist & it was delivered in 3 days at that was from another state. I have cancelled all my auto deliveries. Too unreliable !!”
“An excellent company has deteriorated into a complete shambles! Impossible to contact. I wasted hours trying to chase up an order placed close to a week ago. I've now canceled it and will take my business elsewhere. They seem to have gone the way of other businesses that slash customer service to cut costs. I'll be watching my credit card account for a refund now. I hope I don't have to spend hours chasing that up!”
“I have placed two orders now with the website saying they will be delivered in 2 days - this is an absolute lie - and I am still waiting for my order which is apparently arriving 6 days later - with any luck. I have just been on their Chat with someone who did not give two hoots and was very unhelpful. Just poor customer service. I keep getting the excuse it is their warehouse and it is being fixed - its bee 3 months.
I would highly recommend Petbarn as they have outstanding delivery times.”
“Can't even get these people to answer their phone. What the hell happened to this company ? I used order .
Now nothing. Never again.
For God's sake, who the hell is running this business . It used to be great 🥳”
“Would give no stars. Placed my order 2 weeks ago and still have not received my package. I have called and emailed everyday and no progress with the order. Horrible customer service, I would not recommend, they do not follow up. Was advised it would be shipped today but still nothing. (Date of experience: has been every day) my order has been sitting at the warehouse for decoration (all paid for too)”
