“This company used to be great, now it is one of the worst I've dealt with. Their write up on products is inaccurate, their chat conversations...which I'm on at the moment has been 20 minutes and they've done nothing for me. They ask the same question more than once because they can't scroll back over the conversation. I was to get a refund due to this incorrect product description and they only sent through a part of that.
Their service used to be great when things like this happened, but this time when I received these incorrect products and had to return them I was told it first had to be investigated, then the vet will tell me if the product is still okay...I told them I believe the product label and not the vet. They then told me to post it back and on receiving it they'll give me a refund. All I wanted was their apology, an immediate credit for their mistake so I could put another order in for the correct food. I could understand if they didn't know me but I have spent $1000s in their online shop for years...not anymore, I've moved over to Swaggle who happen to be much cheaper.”
“Great company, never wait more than a few days for an order. When I have a problem their instant chat is amazing and super helpful. Accidentally used wrong address once and they fixed it for me immediately. Also the only person who can put the wrong address is the buyer so I’d ignore comments saying it’s petcircle who did this. And they are the only pet store who does deals on veterinary diets.”
“I have had Pet Circle Auto Delivery for a while, during that time, they have stuffed up two deliveries, one to a neighbour who is behind a locked gate and if they had not let me know the box had arrived, I would never have known. The second, the box has been put at the end of a long shared driveway and not brought to the porch like everyone else does. This could easily have been stolen. The customer service is terrible, the first time I complained, did not even get a reply.”
“I used to be very happy with Pet Circle but just got annoyed as they have requested all the information about my pet, otherwise I could not purchase. I am clearly searching for other providers. The personal details of my pet are personal and in my opinion pet circle does not have the right to request it, independently of what they put in their privacy policy.”
“Great service.. order one day delivery the next morning .. tracking information supplied all along.. great job by all involved in supply chain.. great job”
“Items ordered on 28/3/25 with delivery on Monday 1/4/24. 10 days and daily emails later my items haven't arrived. Pet circle send long irrelevant emails about their dogs and ask how my dog is but dont send my order. My order has not arrived.”
“I ordered goods from Pet Circle- re. PAWS FOR LIFE BOLSTER MAT GREY MEDIUM SIZE for the Medium Cage.
But Pet Circle sent me a large size MAT, which I received on Thursday, 28 March 2024.
I sent an email to Pet Circle on Friday, 29 March 2024
Re. Wrong size MAT.
I am very disappointed that Pet Circle has not sent me the medium-sized PAWS FOR LIFE BOLSTER MAT GREY.
I sent a few emails to Pet Circle re. The wrong size MATT that I received & do not receive the correct Medium Size MATT up to date Friday 5 April 2024.
Is anyone at the PET CIRCLE can rectify the problems & send me a medium-sized MATT as soon as possible.
Also, please pick up the TWO WRONG SIZE MATT BACK TO PET CIRCLE.
Please reply before 10 April 2024.
If you do not have medium size MATT, please refund the money to me - ok?
Please reply soon
Regards
Alice Choi, FRCNA
Retired Nurse”
“I’m reading these reviews realising l got done by a bunch of scammers for anyone reading this be aware and do not go near them they are in every possible way deliberately deceiving their customers the very people they are supposed to have respect for because it is us who provide them with wages salaries profit and revenue l find it the lowest act on earth to treat clientele like this they are appalling to deal with!”
“Extremely poor customer service. I updated my address as i had moved. I placed an order for over $200 as I have done many times in the past. They delivered it a week ago to my old address. Unfortunately you can’t ring them so each day I have received an email from someone who has not read the email trail, including the management team. They are blaming me for not updating my account and a week later my problem has not been resolved.”
“I have been a customer of Pet Circle for many years. They have always been quick with delivery and very competitive in pricing. I did a big order for my cavoodle of 13 years and 9 months a week ago. However due to unforeseen circumstances, my beloved pet had to be put down 2 days after the order was placed.. The order arrived the next day. I called Customer Service and explained the circumstances, asking if I could return the goods ( still boxed). The lady on the phone was very sympathetic and said they would send me a refund and to donate the goods to someone else or to a dog shelter.
Thank you Pet Circle for your kindness. I would highly recommend their goods and services to anyone.”
“I have been a Pet Circle customer for several years and have always been very happy with their service.
Recently I ordered treats and Zion's 4cyte granules for his Arthritis.
Unfortunately Zion's health declined rapidly after his recent diagnosis (lumbar myelopathy)
Zion couldn't walk at all and lost his capacity andcwe had to take the difficult decision to set him free (as we couldn't watch him in that state and suffer in pain).
The day we set him free, I received my order from the Pet Circle. I was so distressed when I saw the parcel as the pain of losing my beloved boy was so raw and I didn't know what to do with it.
I rang Pet Circle and asked whether I could return the parcel and get a refund.
The staff was so kind and understood my plight and offered a refund. I was willing to send it back but she said I can donate it to anyone and that she doesn't want me to go through the hassle of returning the parcel as I already have enough on my plate.
This was such a humanely gesture and level of customer satisfaction increased beyond measure.
I would like to extend my sincere gratitude and thank Pet Circle for this kind gesture.”
“Stated that I had ended up with two accounts and I needed to cancel an auto delivery on one of them...nice email back stating oh no you only have one account...took money ......sent order....have worked it out myself and cancelled bloody everything....JAMMIT UP YOUR CRAMMIT...Goodbye pet circle!!!!!”
“Easy to navigate the website, wide range of products and brands, very reasonably priced and super fast postage.
Me and my dog’s are very happy customers of PetCircle!
⭐️⭐️⭐️⭐️⭐️”
