“I had a flea and tick product on order and it never arrived. When I followed up, they investigated and advised my order had been cancelled due to lack of stock, but hadn't bothered to give me a refund or even let me know! The customer service guy re-ordered it for me again, however it was cancelled again. I received a refund this time.
Then I ordered a snuffle mat for my dog, and after 2 weeks when it hadn't arrived, I followed up only to be told the courier hadn't delivered it and couldn't find it. I was offered a refund or the mat to be resent. By now the mat was on sale for half the price, so I should have asked for the refund and then re-ordered it, because I never got a a partial refund. I understand its their policy but its not my fault things I order don't arrive and I have absolutely zero contact from Pet Circle until I have to do all the follow up. Very frustrating.”
“I am blown away by their compassion and generosity as I recently lost my fur baby and an auto delivery was in transit, I contacted Pet Circle to see if we could stop the delivery and they refunded the full amount of my order and when the delivery still arrived they told me to donate it to my local shelter then to top it off I received a card offering condolences from them. What a brilliant company, definitely recommend this wonderful company”
“I have dealt with Pet Circle for a number of years no issues at all regarding price service supply or delivery
Recently I have had to contact customer service and I did this through the chat room I can only say that they are the most reliable and efficient staff I have ever dealt with and credit where credit is due my query was handled efficiently and my product was in mail 2 hours after our chat so to you people out there complaining about this company maybe it may have more to do with your attitude than anything else I would imagine that people working in customer service would sometimes no doubt have to deal with some stressful situations with peoples attitude when they are blamed for things beyond their control just remember it costs nothing to treat people with respect and after dealing with them in past day via chat room they deserve a huge thank you for a job well done and all my respect to each and every one of them
Thank you
Juleigh and Sam”
“Totally blown away with the service from Pet Circle. As a first time customer I ordered xs outdoor boots for my cavoodle but they were too small. I contacted Petstock straight away and even though it was a public holiday they responded and two days later another size small boots arrived. Didnt ask for the other boots to be returned so are passing them on to a friends smaller dog. The boots will take Jindy a little while to get used to but they will definetely help when travelling in the outback to protect her paws. Definintely recommend.”
“I would like to commend Pet Circle for their care, compassion and love they have. I recently bought a parka for my dof and unfortunately when I received the parka it was a little too small. I exchanged that for the larger size wit no trouble whatsoever and what made me shed tears was the girl from Pet Circle said to me "no need to return the parka that is too small for your dog, instead can you please donate it to your local shelter or RSPCA or for a dog in need". Oh my goodness I couldn't believe that - What beautiful words to hear. PetCircle cares about disadvantaged needy animals. Ready to donate the parka for a needy dog instead of getting the return. What beautiful people. Love Pet Circle. You are SIMPLY THE BEST OF ALL. Thank you xx”
“Customer service is poor, delivery is terrible since moving to Australia Post. Refuse to acknowledge customers consumer rights. Just take your money and don't deliver items. Avoid company, spend a few dollars extra for better service and to actually receive items”
“I have been buying from Pet Circle for years and I have always had excellent, timely service. The people on the chat and email have always been helpful and efficient.”
“Straight up stole money out of my account; charged me for a product I never purchased. They justify this with their "auto delivery" which is sneakily inserted into your purchases. Refuse to reimburse as well.”
“Pet Circle does not abide by Australian Consumer Affairs
The Surefeed Microchip Bowl has a 3 year warranty but they say it is olnly 12 months and they palm you off the the distributor. The bowl is not operational
According to Consumer Affairs the customer is not to deal with the distributor they are to deal with the company they made the purchase from. Petcircle do not want to help.
Think again before shopping with Petcircle”
“If you want multiple false delivery attempts and wasting all your time chasing up where your parcel went cause it was marked as "delivered" because the courier service they use couldn't be bothered with a delivery attempt so they lie about the delivery despite the parcel still in the couriers possession then shop here.
Also this is after contacting multiple different customer services to eventually find someone that could find out anything about the order and updating delivery details with additional instructions to ensure it doesn't get repeated only for it to happen again.
Would give 0 stars if it was an option, terrible delivery service, customer services provides no resolution and knows nothing.”
“There have been on going delivery problems for three months. Items packed in Sydney are arriving, ironically for me items packed in Brisbane are taking 15 days to arrive. I just email and maybe get an idea of likely arrival but there are big problems! I ordered about three weeks before I needed things but still got caught out.”
“I ordered my dogs food on 12 april snd it’s 29 april still no delivery. I contacted via live chat and the responses were disgusting, just go to yr local store and buy some until it arrives! My dog requires prescription food snd they don’t care. Disgusting”
“Hit or miss it's truly unpredictable whether Pet Circle will knock it out of the park or completely flop. I ordered replacement supplements for my dog two weeks before my supply ended. I did receive a Pet Circle delivery but it was someone else's order. When I requested my order be sent to me, they went out of their way to let me know they would not charge me for the replacement order. Interesting distinction, given they packed and sent me the completely wrong order.
It's unfortunate because when they get it right, they do a good job but they are not dependable, and accepting responsibility is not their strong suit.”
“I ordered a bag of dog food a month ago with expected delivery of 7 days. Have emailed customer service countless times for a refund as still no delivery, and have been refused and told the investigation of what happened to my parcel is 'ongoing'. Not even an offer to send me another order, just refusal of a refund. Will NEVER purchase from this store again.”
“Per Circle lied about the items being delivered. I think this is a scam they run to keep your money whilst they are out of stock of items, or hope you don't follow up on missing orders. The transport company used is not even delivering to regional WA so there is no truth to their statements my items were delivered and the delivery docket did not have signature. They are very hard to communicate with, go directly to PAYPAL to refund money.”
“I had an order that was marked delivered, it was not, the lady on the phone was very helpful... however I'm unsure if they had lost my package or what ... as I had to write to them via email a few times and each time got a vague answer. The most recent correspondence one of the workers told me they tried to deliver my package yesterday but there was no safe place to do so.... funny as I had a package delivered from pet circle today and Monday we have a very large undercover verandah.. I didn't appreciate being lied to.
I am so unhappy with the service.
I replied to that email but surprise surprise, no one got back to me.. so disappointing”
“Three times I have been advised my item has been delivered and only when contacting the company to advise them I havent received it that the courier company has advised cant find address. What! I've had more than 50 deliveries to my office over christmas and this courier company cant deliver 3 times? Cant find address, business closed, wrong address? Which is it? Why can all the other courier companies find my address. I think they are too lazy to walk into our office. Lost me as a customer because of their pathetic courier company.”
“I ordered my products on Dec 26th - I understand there have been a few holidays between.. so have recieved my one box order on the 4th Jan BUT 3 important prescription food boxes are missing and I am going away on holidays in two days.. THIS HAS PUT MY CAT's HEALTH IN SERIOUS JEOPARDY!!!
I have spoken to customer service and supposedly replacements are being sent (with an ugly $15 scratcher) but that does very little to console me when I will be away for two weeks and there is no where local for me to buy these products!
I will have to drive 3 hours round trip prior to my much looked forward to holiday to get immediate replacements!
I have only just gone back to PETCIRCLE and had submitted for AUTO delivery but I will be cancelling that .
DISGUSTED!!! How do you mess up something as food critical to a pet's health!?
20th Jan UPDATE
Further to this drama I was sent several messages from Pet Circle asking if I'd recieved my order so they could cancel the reorder.
Due to the incompetance of Pet Circle it cost me an additional $280 to get hold of the required prescription diet food for my cats.
Instead of offering to make up for the mess, Pet Circle just cancelled the reorder that included a toy for my cats to make up for it.
There are been multiple emails back and forth and it seems Pet Circle have absolutely not clue what is going on within their own warehouse, no comittment to customers and no consideration for the trouble caused.
I had to find an extra three hours before taking off on holiday to go to Melbourne to get this food, but the three stores I went to were out of stock- I asked the cat accomodation if they could order food for my cats through their supplier... this incurred a vet bill to approve prescription for two cats and the food at double the price,.
Nothing short of a #%&t storm and no resolutuon offered.
I will be updating my reviews on all platforms to include this information.”
“I ordered from Pet Circle at the weekend and had my order by Wednesday which was courier delivered to my door in regional Victoria. I wasnt expecting it so soon with Covid delaying just about everything so I was thrilled. Very happy👍”
