The entire experience was phenomenal. Amanda was great in answering initial questions, sending us an invoice, and helping us order. Sylvia was great in answering questions once we ordered the ring, days later and helped get the ring shipped on time. We did return the ring due to the color not being what we were looking for. Nicole helped with the return process which was one of the easiest I've ever experienced. I can't be any happier with the experience so far. The ring is currently on it's way back to Ritani and I'm expecting and hopeful that the ease of doing business with Ritani continues.