Here are the goods - 1. Price is competitive 2. Delivery was on time, as listed on the website. 3. Item was as expected and looked pretty nice. 4. They were able to review my choices with me on the phone. Gave me correct feedback and helped me make a choice. I felt the review was honest without pressure to purchase something. 5. No nonsense type purchase experience. Here are the NOT so goods - 1. Buying experience felt like buying from a wholesaler, but the prices are online retail prices. 2. Very little email communications, no thank you emails or calls. For buying something that pricy, I was hoping for a bit more handholding. They did not even email me when the jewelry was mailed out. 3. The shipping container was not good. The ring box came loose and was flopping around inside the box. Really did not help the unboxing experience.