Ritani came highly recommended to me through a family member that bought a diamond for his engagement ring. I was impressed with the Ritani website which was easy to navigate, provided helpful resources, and was well designed (I work in IT and appreciate these things). However this is where the positive experiences stopped. The first diamond and ring I ordered was out of stock. I only found this out after about a week of hearing nothing. The customer service representative did provide alternatives, I picked one and they said it would ship out in a couple of days. 2 weeks went by and I heard nothing so I called Ritani again. The customer service representative looked into my account (I had wired the money by bank transfer a day after i ordered) and said "sorry but the replacement diamond you picked was coming from an international partner and we don't have a tracking number so we don't know it will arrive. you'd better pick another one". This was frustrating to say the least because at this point it had been 3 weeks since the initial order. I frustratingly told them to send me replacement options which the customer service representative did the next day. They promised this 3rd diamond was in stock and they could ship it out soon. They said it would come on Wednesday and it did, because they promised to ship it out with overnight shipping. In summary, while the selection process was painless and pleasant, the follow up was anything but. The fact that I had to chase my purchase is unacceptable. Only when I called did the process move forward. I was 1 day away from canceling my order and asking for my money back. This is why I will never recommend your company again.