There was an initial hiccup but Sylvia and Phil got right on it and did as I asked. Then, the order shipped unexpectedly early and I needed to get it paid for. Phil called and we both laughed that it was coming early and I had not paid for it yet. But, again, I sent payment and have received the ring. Thus far I am very impressed with the ring. I will wear it constantly (except for when I sleep and shower) to see how well it does and it if cleans back up to look as nice as when I received it. I will be investigating further into the "perks" of the cleanings, etc. for my ring but have not explored that just yet. But so far, very pleased.