The process to buy was very easy. Fast delivery and everything went right. Just make sure you abide by their 30 day returns policy, when you go over that time they have a buy back program where you get charged about 25% for restocking fees. That's still not the problem as they disclose that when you reach out to find a way to return the item. What drives me nuts is that according to them they evaluate the ring when it comes in.... here is where I get very displeased. Eventhough the ring never left the box it came in, the person who inspected the ring said it had two indentations. And again the ring never left the original box. So this must be a way for the company to get more money out of the customer ( which is specially bad when you are returning an engagement ring due to sad situations... it feels like they kick you when you are down). If the ring had indentations it came that way.... but whatever. In the end they took another 10% off the setting price.