I have been a loyal Ritani customer for over 7 years , however this last order left me feeling less than impressed. I asked for a custom tennis bracelet to be created for me using 27 x .70 ctw diamonds . This was a very difficult order to work out with a Ritani representative. I didn’t feel like I was being listened to , or respected as a repeat customer . I also did not like the fact that they wanted to ship the 27 diamonds to me first , then have me ship them back to make the bracelet which obviously logistically did not work for me . Also, when 2 of the 14 diamonds I ordered were unavailable, I received 15 confusing back and forth emails trying to sort it out . A phone call would have been much better .