I picked out a set of diamond earrings. I was emailed that my order was ready after 3 days and was awaiting shipment. After another week, I had not recieved my order or an email that they were mailed. I called and was told they'd "look into it" and email me later. The next day I called again. They stated that they had sold one of the diamonds and they were trying to find a new one to match. After another day they contacted me and found a .97 CT diamond, but I had originally ordered two 1 CT diamonds. It was for my wife's birthday and they said they'd overnight what they had and we could exchange it later so she'd at least have a gift in time. Unfortunately the item didn't make it in time. The length of time in between my order date and today (I still don't have the earrings and her birthday was yesterday) had been way too long. Almost 3 weeks. The representative was trying to help, but the account if time they wasted before I was able to call in was just too much. I am not likely to buy more diamonds from ritani.