This is my first time ordering a halo diamond ring from Ritani. 1.87 carat. Pictures attached. It was supposed to be a Christmas gift for my mother...but it's February now and we're still working on it. The ring I had chosen came and it was gorgeous, but one of tiny the side diamonds fell out during transport. I contacted Ritani via chat within 1 hour of receiving the ring from the delivery truck. They were prompt with an apology and sent me instructions on returning and provided pre-paid overnight label. I ended up choosing an upgrade to the diamond and a better ring setting. So far, I don't have a great first impression with quality since the side diamond fell out of its placement during transport that knocked the inside box out of its ribbon anchors. The box is classy and black, and elegant. It's been 5-star customer service and very prompt responses from their reps via email and phone calls. The website does claim to have a lifetime warranty on manufacturer defects. I would definitely also consider getting ring insurance now after what happened with the first ring. I will update my review once I get the final ring.