Unfortunately I’ve had two bad experiences with Ritani diamonds. The first time I made a purchase for a relatively large heart diamond and it wasn’t until the date of delivery that I was informed they could not locate it and I had to select another. The second time I purchased two 30. Round diamonds. It wasn’t until the expected delivery date that I checked the tracking and was informed it would not arrive till a week later. I myself am a jeweler and it’s unfortunate to get a date of delivery and not be updated along the way of any change in status. It’s frustrating that both times had to reach out myself and be met with disappointing news. The second time they gave me options of other diamonds to select but I ended up waiting for the match that I originally selected. The customer service representatives were polite it’s just a strange process that both times I was suggested to pick different diamonds one of which couldn’t be found and the others could not be shipped on time. On the other side of it I was satisfied with the diamonds themselves I selected. Good prices for certified diamonds.