The rating is dependent on or due to my interactions with the customer service representative assisting me, Onesty. My order was significantly delayed, and my wedding date was fast approaching. The delay in my order, which I only learned about when I contacted Ritani, had a significant impact on my wedding plans. There was no proactive communication alerting me of the delay. I understand my credit card will only be charged until the order ships, which was not the case with my order. My credit card was charged on the ship date reflected when I made the order. I asked Onesty if there is a service recovery she can offer, like a temporary ring we can use for the wedding. She obliged and made it happen, to which I am so grateful. After the wedding, I contacted her about returning the temporary ring to Ritani and asked when I might receive the ring I ordered and paid for. It’s when I learned that it is again delayed for another month. In addition, she sent me Bank Wire Instructions for payment for the ring. Remember, when I placed the order months prior, they had already charged my credit card for the ring. When I canceled the order and requested a refund, I immediately received a phone call asking me to reconsider. When was this proactive communication while waiting to receive the ring for my wedding? This entirely left a sour taste in my mouth. I believe Ritani is reputable and offers great products. I hope that sharing this experience serves as an improvement opportunity in serving customers facing one of the most significant moments in their lives—getting married. Proactive communication coupled with a service recovery of some sort will go a long way, especially around hectic and, at times, stressful wedding preparations.