Hi all, I normally do not write reviews about companies. The last time I wrote a bad review was 5+ years ago. I consider myself quite patient and reasonable with customer service agents. However this time I’ve been so disappointed with the level of service I’ve received so I’m making an exception and like to share the terrible experience I’ve had with Sanareva. As many of you, I order beauty products in advance of a chemical peel or beauty treatment. I ordered approx 85 pounds worth of products from Sanareva. The estimated delivery time was 2-4 days and there was a payment deducted for the delivery costs. Unfortunately I’ve waited approx. 10 days for my order to arrive. I understand that sometimes an order can be delayed, but I think it is misleading information when the delivery time takes 2x as long as the estimated delivery time. The delivery is not for free by the way, which makes it even less customer friendly. I also did not receive any update about the fact that my order would be late. A bit unfortunate, but still not a big deal and I was really understanding towards the customer service. What happened afterwards has been a really disgusting quality of service. I had to return the products (because they arrived too late for my chemical peel) and this is when the real misery started. I let the customer service know I would like to return the package and they send me their address so I could return the package. I’ve paid for a track/trace/signed for package of £15 because I wanted to be absolutely sure my package would arrive. I received a notification from Royal Mail that my package had arrived at Sanareva and that it was signed for 3 days after I had posted it. After 10 days of patiently waiting for Sanareva, being very understanding that they were busy during Black Friday and Cyber Monday, I decided to ask whether they had processed my refund. The customer service agents suddenly did not reply anymore and told me the package hadn’t arrived (it was tracked/traced/signed for so this isn’t true!). They came across to me as a bit arrogant and not customer friendly at all. I have never been treated like this before by a company. I would have expected that they would have been more gracious and understanding and unfortunately they deserve this negative review. Hope you will have a better Christmas shopping experience at another shop !