Placed on behalf of my wife Jean Gordon I ordered Calmiderm from Sanareva on 11/09/20. Nothing was received so I checked the tracking number on Hermes website to find that the consignment had been returned to Sanareva. I called Sanareva who advised there had been a delivery mix up and that it would resend the product for which I had paid £27. Two weeks after the initial order I called Sanareva again on 25/09/20 who said it was awaiting the return of the product from the courier. I explained that this was not my problem and asked Sanareva to resend the product, as promised. The agent was quite rude but promised I would get a delivery within 7 days. I then received a new invoice requesting a further payment with the wrong delivery address. I tried to call Sanereva but discovered it had blocked my phone number. I sent it an email enclosing screen shots from the Hermes website tracking indicating the return order. I said that I did not wish to pay twice for something I had not received. I now know that Sanareva DPD for deliveries but it sent my order to Hermes by mistake. I do not know if this is a scam website but I am not hopeful.