Received a product that was unsatisfactory, not as described, and not fit for purpose. Requested a refund under the consumers rights act, and they refused to refund the delivery costs and required a delivery cost to return and a standard return fee on top, this equated to over half of the cost of the product. I disagreed that in this case I should be responsible for paying to return an item that is as described as above. Email correspondence then stopped completely. Customer service is awful and their product was highly poor quality.
1 year ago
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