Ingenio removable pan handle broke after 2 years, so claimed against the so called "10 year warranty". Was told the handle had appeared to have had direct contact with gas heat so they would not honour the warranty. Funny that, can't imagine how a pan handle would be anywhere near heat. Anyway, offered a goodwill gesture of 25% off a new one, if purchased at their own store "Home & Cook", which is oddly at least 25% more expensive that elsewhere. Glad they consider losing a customer is worth it for a £15 pan handle. Some companies never learn.....
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