Tefal Reviews

1.00 Rating 2 Reviews
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Anonymous  // 01/01/2019
No ownership or responsibility for underlying issues, felt like they implied I was making something out of nothing when the stated 11 days for delivery turned into 20 before the wrong item was delivered, have to wait another 14 days, which will probably be longer, so the 11 days turns into 34+ days, abysmal customer service, actually lied to me about delivery, and no responsibility take, I will not be buying any of their products in the future, I'm not going through this rubbish again..
Posted 3 weeks ago
I brought a cherry red Loft toaster....the Toaster is sold with tefal knowing full well that this toaster does not toast a full slice of bread . It's a very expensive toaster which I purchased with a matching kettle , I spent over a £100 on the set. I have 3 young daughters so need a good safe toaster that I can stick toast in and go back to getting them ready for school and then prepare brekkie when toaster pops ...HOWEVER the toaster leaves a quarter of the toast out ...I have pictures and a video. it does not toast a standard size piece of bread ...we use 50/50 best of both .... when I contacted tefal, I was told that yes this is just how we designed our toasters that they are small, I asked why would you sell a toaster that does not do a full slice and not make customers aware, to be told maybe I should watch toast cook and time it so that I can turn toast upside down to get a full slice toasted !!!!! SO WHATS THE POINT OF BUYING A TOASTER MIGHT ASWELL GO BACK TO 80S AND USE THE GRILL. My concerns have been raised with tefal customer services with a lady called bela complaints ref / Case reference 00525487 [ ref:_00Db0Hsol._5000X1h88PX:ref ]
I cannot believe that I have been told to accept that tefal know that it does not toast a full slice but they still selling these toasters ...the calls are recorded so the lovely Bela can be heard telling me that tefal are selling goods that they know do not toast correctly and that I should just take it back to currys where I purchased It and see if they will swap it .... when I asked for that in writing she refuses to do so .
Posted 1 year ago
Tefal is rated 1.00 based on 2 reviews