“Repair service dreadful. No communication. Still waiting for our product to be returned a month later. I wouldn't be so annoyed if they had kept us updated but you don't even get informed they have received your product via the courier. Given they state a 10 day turnaround I should have had updates and an apology for the delay but the only communication I get is when I contact them. How much longer the repair will take who knows.”
“Vacuum cleaner bought in July stopped working in November, was collected on 7th November for repair, its now 19th December and they still have it. Absolutely appalling customer service, no managers to speak with apparently they call you back within 48 hrs. I asked for a call back on Monday, its now Friday and still no call back, I rang again and was told " when the manager has time she'll call you back " I'll never buy Tefal again and would advise anyone to seriously reconsider if they're thinking of a Tefal product”
“Terrible customer service experience
I had an issue with the lid of a saucepan which, unbelievably, became damaged by heat – not exactly fit for purpose. When I contacted customer service, they asked for a video, photos, and even a detailed explanation of how I normally use it (clearly fishing for a reason to avoid responsibility).
After I provided everything, they apologised and promised to send a prepaid delivery slip by email. Nothing arrived. After several follow-ups by email, I called their dreadful phone line and finally spoke to a representative who was not only dismissive but continually interrupted me. To make matters worse, he then backtracked on the replacement offer and blamed me for the lid melting.
I asked to escalate to a manager and was told I’d receive a call within 48 hours. That was three weeks ago, and I’m still waiting.
In short: their products may be decent, but if you ever need support, prepare for frustration. They don’t seem to care about their customers at all. Avoid.”
“Got a 15% discount for signing up to newsletter but didn't work contacted customer support to be told its not available for accessories I explained it says 15% of first order it did not mention any exclusions if you don't want to honor a discount don't give it very poor customer service”
“My optic grill was broken, and I reported the issue on 1st May. On Tecal’s website, it is stated that the repair takes 10-15 days. Today is 10th June, and the grill is not repaired. It was the last item I bought from that company. Horrible customer service. One star because I can't give it zero. Avoid this company!!!”
“I bought the Tefal BL871D40 PERFECTMIX PLUS Blender 8 months ago and initially loved it. But after only 8 months it is no longer useable because the design means the black plastic casing attached to the jug does not screw off, meaning that it cannot be cleaned adequately. As a result, dirt has accumulated and this contaminates the contents. When I told TEFAL about this they told me to buy a new jug. This is an expensive product which I have looked after carefully, and I would expect this to last more than 8 months! TERRIBLE DESIGN - DO NOT BUY”
“You only learn about a company when things go wrong I would not recommend Tefal. Ordered Air fryer. Told delivery would be 30th, no delivery - courier had cheek to say delivery attempted, despite me sitting in all day waiting, then second day 2nd Dec, no delivery, then third delivery 3rd, again no delivery. Complained to Tefal and asked to cancel and refund so I can go elsewhere. Their reply? I would have to wait until item returned undamaged? Why? If it is damaged it wouldn't be by me, why not just give the refund so I can go elsewhere. Despicable customer care. Will probably be waiting weeks for refund, assuming I get one - what if the courier returns it damaged or says it is lost? Might explain why they didn't attempt delivery. Suppose Tefal thinks it reasonable that the customer should pay. Bear this in mind before ordering from Tefal. Sopped with the site before with no problem, but not again. Note they have changed courier since previous purchases, no doubt to save a few pence, but big mistake if they lose previously loyal returning customers. I would advise to avoid, as I said you only learn about a company when something goes wrong.”
“Tefal air fryer has nearly set my house on fire 🔥
We came down in the morning to the smell if burning, we could not locate where the burning was coming from as everything was turned off.
When we arrived home later on, we noticed that the air fryer had melted.
We sent it back to Tefal who have said that they think that we had it too close to a heat source!
The air fryer was situated next to the sink and a toaster that was a fair bit away.
There is no heat source near the air fryer, so thier allegations are in correct.
They have offered us discount on a new product which we have refused.
At the end of the day, this is very serious and put our lives in danger as this could of set the house on fire.
The fact that they will not take responsibility for the fault is worrying as how many of these faulty products are out there?”
“Tried to phone tefal waited 15mins whilst being told by auto voice ( you are number one in the que! Needless to say my call was not answered. Being a disabled pensioner my phone bill will cost a fortune due to compani s like yours tefal! Just remember without our custom and well earned cash tfal would not exist!”
“Bought a redspot induction compatible frying pan, it worked good, the nonstick is good, followed the cleaning Regine's, never overheated it, the metal spreader plate on the bottom has come away, Tefals customer complaints, doesn't work, won't send messages with or without photos, save yourself the grief, buy some cheap unbranded thing from T K Maxx for a tenner and bin it after 2 years, as you'll be binning the very expensive Tefal one anyway and probably sooner...”
“I purchased an iron from tefal for £300, the actual iron kept slipping when on ironing board as wire kept getting caught....Really isn't long enough.
The iron fell off ironing board !!! The stand broke off when I rang tefal the response I got was that tefal rigoursly test the iron so this wasn't covered!! BUT they offered me 50% off another iron BUT had to be through their website which is at least 25% more expensive, I purchased another iron for £215, when it arrived it didn't steam like it should !!! So they told me they would get it collected by dpd so off it went on 15.03.22 apparently it had to go back to warehouse and be checked that it was all intact...... then another iron would be sent out to me,on 21.03.22 I asked how much longer it was going to take they told me a new iron had been sent and I should have it by 25.03.22 so this morning 25.03.22 I asked what was going on as I had a message from royal mail saying it had been posted on 24.03.22 !!!
To say I'm not happy is an understatement so 2 weeks with no iron and complete LIES from customer services, I asked for a senior member of staff to ring me which they did at 16.56 on 25.03.22 I missed the call so now have to wait till Monday.
The new irons are very flimsy and I will be totally fed up if this iron doesn't work as they say it should.”
“When is a wok not a wok? When it's a Tefal Wok!
We purchased a Tefal Wok from a well-known online store in March 2020 and it has been used approx 3 times a week, cleaned and cared for properly. About 1 month ago food started sticking and the non-stick coating has disappeared.
When our Wok developed this fault I emailed Tefal, included photographs of the offending item, my invoice and an expectation that they would promptly send me a replacement under their much trumpeted lifetime guarantee. I was in for a nasty surprise.
When you look at the wikipedia definition of a Wok it talks a lot about cooking over a high heat, quickly cooking whatever you have in there, so retaining the taste and texture. The problem is, that according to Tefal, you must not cook anything in your Wok at a high heat because that will burn their non-stick coating, rendering it basically useless, as well as making their guarantee about as much use as an ashtray on a motorbike.
Tefal are not budging on this. They seem to be happy with sending cut and paste replies - it took me 3 emails for them to actually send a personalised reply and admit that this wok did actually have a lifetime guarantee (but only if the non-stick coating blisters or peels). Tefal Customer Service score = a bit fat ZERO.
It's like buying a kettle which you can't boil water in!
I have come to the conclusion that a) I will never buy a Tefal Wok again, and b) you may as well buy a cheap supermarket Wok, rather than spend loads of money on Tefal woks, and just buy a replacement once a year.
Tefal Woks - Fit for Purpose? Make up your own mind!”
“Sent back a frying pan under the " 10 year warranty" as the non stick was coming off and the pan base had distorted.
Tefal refused to replace it stating that it had been overheated and not washed properly.
Non of this is true. Its a pan that you heat up for gods sake. Washed in warm soapy water after it had cooled.
10 year warranty is worthless. Just a sales patter.
DON'T BUY. They won't honour anything.
I wouldn't leave any stars at all but minimum is one.”
“Bought a Tefal appliance as a "10 year repairable product" but Tefal won't sell me the spares I need to fix it. Absolutely appalling customer service as they ended up just ignoring my emails.
Absolutely the worst company I have ever dealt with - make no attempt to help resolve problem and don't seem to care. Emails to their UK CEO - Mr W Yates - were also totally ignored, which gives some insight into where their priorities lie and they certainly don't include the customer.”
“The fryer came on Tatty box, unaware if has been used or returned before , but the packing was like new inside, mean has packed as new everything, read the instructions before use it and understand about the reset button on the back, We'll the fryer never got ON sound liked the reset button on the back was damage, loose but didn't work and for that reason didn't work.. cannot find any sticker of QC on the fryer mean may that not pass the Quality Control from China Manufacture, because this is responsibility of Tefal check everytime deliver in working order decided returned and get refund, I will prefer buy an item pass the QC instead waste the time on Chinese made”
“Far from Perfect
I have a Tefal perfectmix X and the drive wheel has stripped as it has a mid steel thread in the drive wheel and stainless on the the blade end. so you would think you could buy a new one. NO they don't sell that bit and I have sent two emails to Tefal and had no reply.
So I would look for a different make !!!!!”
