Tefal Reviews

1.2 Rating 17 Reviews
6 %
of reviewers recommend Tefal

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Tefal 4 star review on 21st December 2023
Sabina
Tefal 1 star review on 15th March 2023
Alan
Tefal 1 star review on 31st July 2022
Tom Swan
Tefal 1 star review on 31st July 2022
Tom Swan
Tefal 1 star review on 31st July 2022
Tom Swan
Tefal 1 star review on 25th March 2022
Anonymous
Tefal 1 star review on 25th March 2022
Anonymous
3
Anonymous
Anonymous  // 01/01/2019
Tefal air fryer has nearly set my house on fire 🔥 We came down in the morning to the smell if burning, we could not locate where the burning was coming from as everything was turned off. When we arrived home later on, we noticed that the air fryer had melted. We sent it back to Tefal who have said that they think that we had it too close to a heat source! The air fryer was situated next to the sink and a toaster that was a fair bit away. There is no heat source near the air fryer, so thier allegations are in correct. They have offered us discount on a new product which we have refused. At the end of the day, this is very serious and put our lives in danger as this could of set the house on fire. The fact that they will not take responsibility for the fault is worrying as how many of these faulty products are out there?
Tefal 1 star review on 15th March 2023
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Posted 1 year ago
Tried to phone tefal waited 15mins whilst being told by auto voice ( you are number one in the que! Needless to say my call was not answered. Being a disabled pensioner my phone bill will cost a fortune due to compani s like yours tefal! Just remember without our custom and well earned cash tfal would not exist!
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Posted 1 year ago
After service when you havr issues is appaulling. Avoid buying anything from them
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Posted 1 year ago
Bought a tefal free standing oven. Do jit buy as on going. issues. Wrote to them ni repky
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Posted 1 year ago
Bought a redspot induction compatible frying pan, it worked good, the nonstick is good, followed the cleaning Regine's, never overheated it, the metal spreader plate on the bottom has come away, Tefals customer complaints, doesn't work, won't send messages with or without photos, save yourself the grief, buy some cheap unbranded thing from T K Maxx for a tenner and bin it after 2 years, as you'll be binning the very expensive Tefal one anyway and probably sooner...
Tefal 1 star review on 31st July 2022 Tefal 1 star review on 31st July 2022 Tefal 1 star review on 31st July 2022
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Posted 1 year ago
Bought a Tefal appliance as a "10 year repairable product" but Tefal won't sell me the spares I need to fix it. Absolutely appalling customer service as they ended up just ignoring my emails. Absolutely the worst company I have ever dealt with - make no attempt to help resolve problem and don't seem to care. Emails to their UK CEO - Mr W Yates - were also totally ignored, which gives some insight into where their priorities lie and they certainly don't include the customer.
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Posted 2 years ago
Far from Perfect I have a Tefal perfectmix X and the drive wheel has stripped as it has a mid steel thread in the drive wheel and stainless on the the blade end. so you would think you could buy a new one. NO they don't sell that bit and I have sent two emails to Tefal and had no reply. So I would look for a different make !!!!!
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Posted 2 years ago
Ingenio removable pan handle broke after 2 years, so claimed against the so called "10 year warranty". Was told the handle had appeared to have had direct contact with gas heat so they would not honour the warranty. Funny that, can't imagine how a pan handle would be anywhere near heat. Anyway, offered a goodwill gesture of 25% off a new one, if purchased at their own store "Home & Cook", which is oddly at least 25% more expensive that elsewhere. Glad they consider losing a customer is worth it for a £15 pan handle. Some companies never learn.....
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Posted 3 years ago
I bought a Tefal XL Optigrill in July 2018 and arrived in August 2018. It was used once per week at most, and more often more like once per month. In July 2020 the machine started belting out smoke every time it was turned on. Everything was taken apart, cleaned of grease (not that there was much there) and put back together, but the smoke continued. In August I got round to contacting Tefal. TWO months later they got back to me. At that point the item was in the local recycling centre. My wife (who is the only one who feels the need to have this item in our home) asked me to order a new one. I then received communication from Tefal looking for the receipts...which I sent to them. Shockingly, they said they could do nothing about it as the warranty exceeded the two years by one week (from when I received it to when I contacted Tefal). They offered for me to post it to a local maintenance centre (on my own dime, which would have cost £30 one way, as the nearest maintenance centre is 300 miles away, in what is 'technically' a different country). I advised that this was ridiculous, as I'd have to pay for the return post of another £30+ and the cost of parts and repair) and the fact it took them TWO MONTHS to get back to me, meant that I no longer had the appliance anyway!! I was and still am irate about their petty decision that one week outside the warranty nullified it. I'm also irate about how long it took for anyone to communicate with me. To add insult to injury, they offered me 25% off any other item should I buy a Tefal appliance. I will only ever buy an appliance from any other manufacturer in the future!! Shame on you Tefal...shame on you!!!
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Posted 3 years ago
Tefal's UK Operation is being run by fraudsters. Tefal has AWFUL customer service, they treat customers appallingly, they simply do NOT care. Fact. It took Tefal OVER 2 MONTHS (!) to reply to a simple query under their "guarantee". And when they eventually replied, they said, and I quote: "Our guarantee does not cover non-stick sticking as this can be a sign of over-heating of the frying pan." Seriously!?!?! I know, it's shocking! SO everyone.....Tefal's non-stick pans are guaranteed against something (I don't know what exactly!) but NOT faulty non-stick coating!!! It's utterly shameful and misleading to advertise any guarantee if this is the case. And to make things worse, Tefal's reply from a "Customer Relations Advisor" which showed the Tefal guarantee to be worthless, suggested I could purchase a replacement product! Yes Tefal, good idea, anger customers and then tell them to buy more. Good idea. If you can buy anything except Tefal.
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Posted 3 years ago
No ownership or responsibility for underlying issues, felt like they implied I was making something out of nothing when the stated 11 days for delivery turned into 20 before the wrong item was delivered, have to wait another 14 days, which will probably be longer, so the 11 days turns into 34+ days, abysmal customer service, actually lied to me about delivery, and no responsibility take, I will not be buying any of their products in the future, I'm not going through this rubbish again..
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Posted 3 years ago
I brought a cherry red Loft toaster....the Toaster is sold with tefal knowing full well that this toaster does not toast a full slice of bread . It's a very expensive toaster which I purchased with a matching kettle , I spent over a £100 on the set. I have 3 young daughters so need a good safe toaster that I can stick toast in and go back to getting them ready for school and then prepare brekkie when toaster pops ...HOWEVER the toaster leaves a quarter of the toast out ...I have pictures and a video. it does not toast a standard size piece of bread ...we use 50/50 best of both .... when I contacted tefal, I was told that yes this is just how we designed our toasters that they are small, I asked why would you sell a toaster that does not do a full slice and not make customers aware, to be told maybe I should watch toast cook and time it so that I can turn toast upside down to get a full slice toasted !!!!! SO WHATS THE POINT OF BUYING A TOASTER MIGHT ASWELL GO BACK TO 80S AND USE THE GRILL. My concerns have been raised with tefal customer services with a lady called bela complaints ref / Case reference 00525487 [ ref:_00Db0Hsol._5000X1h88PX:ref ] I cannot believe that I have been told to accept that tefal know that it does not toast a full slice but they still selling these toasters ...the calls are recorded so the lovely Bela can be heard telling me that tefal are selling goods that they know do not toast correctly and that I should just take it back to currys where I purchased It and see if they will swap it .... when I asked for that in writing she refuses to do so .
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Posted 4 years ago
Tefal is rated 1.2 based on 17 reviews