Tefal's UK Operation is being run by fraudsters. Tefal has AWFUL customer service, they treat customers appallingly, they simply do NOT care. Fact. It took Tefal OVER 2 MONTHS (!) to reply to a simple query under their "guarantee". And when they eventually replied, they said, and I quote: "Our guarantee does not cover non-stick sticking as this can be a sign of over-heating of the frying pan." Seriously!?!?! I know, it's shocking! SO everyone.....Tefal's non-stick pans are guaranteed against something (I don't know what exactly!) but NOT faulty non-stick coating!!! It's utterly shameful and misleading to advertise any guarantee if this is the case. And to make things worse, Tefal's reply from a "Customer Relations Advisor" which showed the Tefal guarantee to be worthless, suggested I could purchase a replacement product! Yes Tefal, good idea, anger customers and then tell them to buy more. Good idea. If you can buy anything except Tefal.