No ownership or responsibility for underlying issues, felt like they implied I was making something out of nothing when the stated 11 days for delivery turned into 20 before the wrong item was delivered, have to wait another 14 days, which will probably be longer, so the 11 days turns into 34+ days, abysmal customer service, actually lied to me about delivery, and no responsibility take, I will not be buying any of their products in the future, I'm not going through this rubbish again..