I purchased an iron from tefal for £300, the actual iron kept slipping when on ironing board as wire kept getting caught....Really isn't long enough. The iron fell off ironing board !!! The stand broke off when I rang tefal the response I got was that tefal rigoursly test the iron so this wasn't covered!! BUT they offered me 50% off another iron BUT had to be through their website which is at least 25% more expensive, I purchased another iron for £215, when it arrived it didn't steam like it should !!! So they told me they would get it collected by dpd so off it went on 15.03.22 apparently it had to go back to warehouse and be checked that it was all intact...... then another iron would be sent out to me,on 21.03.22 I asked how much longer it was going to take they told me a new iron had been sent and I should have it by 25.03.22 so this morning 25.03.22 I asked what was going on as I had a message from royal mail saying it had been posted on 24.03.22 !!! To say I'm not happy is an understatement so 2 weeks with no iron and complete LIES from customer services, I asked for a senior member of staff to ring me which they did at 16.56 on 25.03.22 I missed the call so now have to wait till Monday. The new irons are very flimsy and I will be totally fed up if this iron doesn't work as they say it should.