You only learn about a company when things go wrong I would not recommend Tefal. Ordered Air fryer. Told delivery would be 30th, no delivery - courier had cheek to say delivery attempted, despite me sitting in all day waiting, then second day 2nd Dec, no delivery, then third delivery 3rd, again no delivery. Complained to Tefal and asked to cancel and refund so I can go elsewhere. Their reply? I would have to wait until item returned undamaged? Why? If it is damaged it wouldn't be by me, why not just give the refund so I can go elsewhere. Despicable customer care. Will probably be waiting weeks for refund, assuming I get one - what if the courier returns it damaged or says it is lost? Might explain why they didn't attempt delivery. Suppose Tefal thinks it reasonable that the customer should pay. Bear this in mind before ordering from Tefal. Sopped with the site before with no problem, but not again. Note they have changed courier since previous purchases, no doubt to save a few pence, but big mistake if they lose previously loyal returning customers. I would advise to avoid, as I said you only learn about a company when something goes wrong.