Terrible customer service experience I had an issue with the lid of a saucepan which, unbelievably, became damaged by heat – not exactly fit for purpose. When I contacted customer service, they asked for a video, photos, and even a detailed explanation of how I normally use it (clearly fishing for a reason to avoid responsibility). After I provided everything, they apologised and promised to send a prepaid delivery slip by email. Nothing arrived. After several follow-ups by email, I called their dreadful phone line and finally spoke to a representative who was not only dismissive but continually interrupted me. To make matters worse, he then backtracked on the replacement offer and blamed me for the lid melting. I asked to escalate to a manager and was told I’d receive a call within 48 hours. That was three weeks ago, and I’m still waiting. In short: their products may be decent, but if you ever need support, prepare for frustration. They don’t seem to care about their customers at all. Avoid.