I too was charged £47.99 having sent 2 postcards which would cost me 20p. When signing up I got the impression (And everyone I’ve discussed with says the same) that I was taking on a £3.99 rolling subscription but could cancel at any time. I proposed to give it a couple months - see my usage - see the product then decide whether to continue. It happens I didn’t think I’d use it after all so attempted to cancel through the app a few days before the first £3.99 was taken. But you can’t via the app. There is no option to recover your password either - to allow you to cancel through a PC which is what you are directed to do. I let my iPhone choose the password and do not have a PC (only a tablet). So even if I had a PC without the password you’re stuck. For most people it’s made difficult to cancel. But it’s not a monthly fee at all - it’s an annual fee. £47.99 and they take it without any contact once your 2 week introductory period has elapsed. Bang - 50 quid gone from your account. Probably hidden in T’s and C’s. Trading standards ought to take an interest in this business - think they’d find themselves in hot water. Whilst they’re probably not doing anything illegal - their conduct is deceitful and unscrupulous in my opinion. Someone has set up a complaint template below and I would advise using it. I am still fighting to get a refund but if enough people contact their card company saying they’ve been duped and they didn’t authorise payment then they might modify their behaviour.
1 year ago
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TouchNote has a 1.28 average rating from 135 reviews

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