PAFCBOY
I too was charged £47.99 having sent 2 postcards which would cost me 20p. When signing up I got the impression (And everyone I’ve discussed with says the same) that I was taking on a £3.99 rolling subscription but could cancel at any time. I proposed to give it a couple months - see my usage - see the product then decide whether to continue. It happens I didn’t think I’d use it after all so attempted to cancel through the app a few days before the first £3.99 was taken. But you can’t via the app. There is no option to recover your password either - to allow you to cancel through a PC which is what you are directed to do. I let my iPhone choose the password and do not have a PC (only a tablet). So even if I had a PC without the password you’re stuck. For most people it’s made difficult to cancel. But it’s not a monthly fee at all - it’s an annual fee. £47.99 and they take it without any contact once your 2 week introductory period has elapsed. Bang - 50 quid gone from your account. Probably hidden in T’s and C’s. Trading standards ought to take an interest in this business - think they’d find themselves in hot water. Whilst they’re probably not doing anything illegal - their conduct is deceitful and unscrupulous in my opinion. Someone has set up a complaint template below and I would advise using it. I am still fighting to get a refund but if enough people contact their card company saying they’ve been duped and they didn’t authorise payment then they might modify their behaviour.
1 year ago
Read TouchNote Reviews
TouchNote has a 1.28 average rating from 135 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial