The meet and greet is a sham, so this is just a standard taxi service at a higher price. They also don't keep an eye on your flight time and adjust pick up time. The driver I organised did not go into the airport with a sign, which is the only reason we paid extra for their service ($115 for an equivalent $28 Uber 20 min journey from LAX). When I tried to get a partial refund (to the cost of an Uber), I was told that meet & greet is not guaranteed and refused a partial refund. This is their whole model, it is part of the offer all over their website and nowhere does it say that it is not guaranteed. What a sham. So my elderly mother was left at LAX arrivals looking for the driver's sign and when I called the driver he told me to tell her to go out onto the street to the pick up area to try to meet him with no car details, as they only provide the driver's name and number. It's chaos at that pick up area outside LAX, which was exactly what IU wanted to avoid for my mother. Customer service then claimed to me that maybe meet & greet is not permitted at LAX, which is nonsense. It is easy to park and do meet & greet at LAX.