Transfeero Reviews

Name: Transfeero
Address: Sicily Action S.r.l. Via Roma 114, San G. La Punta (CT)
Rating: 3.98

4.0 Rating 234 Reviews

75 %

of reviewers recommend Transfeero

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Location:

Sicily Action S.r.l. Via Roma 114
San G. La Punta (CT)
95037

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Transfeero 1 star review on 1st October 2024

Anonymous // 01/01/2019

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“Everything from the actual booking if the service to the pickup, the friendliness, the flexibility was more than perfect. The driver was really friendly and understanding of my situation. He adjusted the pickup location according to my needs and waited for me to finish taking the COVID Test. Highly Recommended”

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Posted 4 years ago

“The below is the exact complaint I recently raised to Transfeero. In response I was offered a 10% discount on future travel which I politely declined. I will not be using their services again. There were several major issues with my transfer from Florence Airport to Villa Cetinale on Wednesday 30th October. 1) Despite specifically requesting two car seats for babies - and having it confirmed that they would be there - the driver arrived with no car seats. This meant that my friends had to travel with their babies on their laps. I consider this to be utterly unacceptable and exceptionally dangerous. This is illegal in Italy and I am extremely surprised that Transfeero are not aware of this. Unfortunately we were offered no alternative and were left with no choice but to continue with the transfer. 2) Your booking app has two addresses for Villa Cetinale. One was the correct address (a luxury private wedding venue in Tuscany) and the other a random private address in the middle of nowhere. Unfortunately by accident I selected the wrong address on the booking which meant our driver took us to the wrong location. Why your transfer app lists a private address - which has probably never even selected by a Transfeero customer - is absolutely beyond me. The unnecessary confusion this caused is unacceptable. I acknowledge my mistake but I should not have been offered two identical addresses when booking. 3) When the wrong address issue was identified I was asked by the driver to speak to a Transfeero representative. I was told by the representative that an additional fee would need to be paid in order for the driver to take us to the correct Villa Cetinale, however I was not told how much it would be. When we were approximately 20 minutes from the correct Villa Cetinale we pulled over and I was asked to get 200 EUROS CASH out of an ATM. There was absolutely no indication given to me by the Transfeero representative that the additional fee would be so high. This is also unacceptable. I also have no proof that this was the correct amount to withdraw but was put in a position by the driver where I had absolutely no choice. Had I refused to pay I am 100% sure that he would have asked us all to get out of the taxi and left us stranded.”

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Posted 1 month ago

“Our experience with Transfeero taxi services in Italy was certainly memorable – they know how to "take you for a ride" 😊. This wasn't just about the taxi ride in Rome, but particularly about how their global customer service responded to a complaint. We had pre-booked a child seat, but when the taxi arrived, there was no seat. Four of us can confirm this, and when we asked the driver in both English and Italian, he said he was unaware of any child seat request. When we contacted customer service, they initially acknowledged the child seat request but soon changed their tone, adopting what felt like courtroom tactics to cast doubt, implying "confusion" on our part. Eventually, they informed us that their local partner had confirmed the driver did provide the child seat, and that this resolves the complaint. Their final response also included an extensive legal disclaimer stressing the client's obligations and the company's non-obligations. Our complaint was straightforward: there was no child seat, not an issue with the type of seat. We said there wasn’t a seat; they claimed there was. If a seat had been there, why would we go through the trouble of telling them otherwise? We weren’t asking for a refund – just letting them know they hadn’t delivered the promised service. The ease with which Transfeero’s customer service dismissed the issue makes us wonder if this is their usual approach: deny any problem exists, and call it settled. There was a similar case described in Tripadvisor reviews just last month. It’s reminiscent of an old Donald Duck story, where Lawyer Sharky settles disputes with “flickus flackus fumdeedledum,” meaning, “how can you prove it didn’t happen?” 😊”

Helpful Report

Posted 1 month ago

“Incredibly disappointed in this company! Not only do they remove your partner account based on a false report made to them about a booking you never received claiming you are onselling their bookings, but they have no understanding or concept of other providers booking management systems. Furthermore, they don't contact you to discuss the matter or offer you a chance to repute the claims or discuss any rectifications, but they also go against their own policies. The partner manager is rude, disrepectful and thinks because he is italian he is better than everyone else! His management is appauling, his team is disrespectful and they refuse to pay all outstanding monies owed immediately. They make false claims based on fake evidence and when asked to produce the evidence, they claim they don't have to provide it. Do not book with this company. They show no concerns for the customer, they show no respect to their partners and should not be allowed to continue to operate in overseas markets. BIG RED NO!”

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Posted 2 months ago

“I had a terrible experience with this TRANSFERRO company and regret Booking from them, after depositing a large amount of money for a month rent car. I shouldn't have trusted them because they didn't give service i pay for, when I asked for my money they do not refund me until i hired AiXALtd. com which helped to get back the refund of my hard from them.”

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Posted 2 months ago

“Horrible experience paid almost $250aud for what I thought would be a premium service as they falsely advertised a Mercedes minivan, for a transfer from airport to hotel in Dubai, they sent me a broken down old toyota, I had to load the car with my 70yr old dad in 39deg heat, he had hot water to offer us, the luggage was falling on us during the ride as we were holding our sleeping kids. Worst part is I spoke to customer service and they did nothing at all. I come to Dubai regularly, the transfer they provided would max cost $50aud. They charged me 5 times the rate. If I paid that I wouldn’t mind but I purposely paid for a premium service.”

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Posted 2 months ago

“Extremely Disappointing Experience! I'm very frustrated with their service. This was my first and will be my last time using their service. I cannot recommend it to anyone, the customer service refused to refund the money or help, I specifically booked a Mercedes Vito van or similar and got a Toyota KDH”

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Posted 2 months ago

“Really poor customer service and harsh terms and conditions”

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Posted 2 months ago

“ZERO STARS! Driver was not there and spoke over the phone saying they weren’t coming to my disabled mother as she was traveling solo to a foreign country to meet me. She spoke to the “manager”who would not provide a name. The manager was rude and disrespectful. They called my mother almost two hours after she landed to accuse her of leaving! Unbelievable. The service is for pickup upon arrival not pickup two hours later. They charge a good amount of money for this service that they do not provide. Apparently this is a common theme. They leave people stranded all over. Read the reviews. They put the good ones at the top and it is incredibly unhelpful. What is the point of review if only the good ones show up. I have been in service industry over 20 years and I have never encountered a service that fails to provide customers the service they paid for and then not give a refund or apology, yet instead be rude! Unprofessional. Fraudulent.”

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Posted 3 months ago

“Left us stranded at the airport, no contact nor support, say they will wait for 1 hour our pick was due at 11.45am the person left the airport at 12.16pm. They didn't wait the hour. Left a bad review on another site and they asked me to reach out that was false they are doing nothing about it at all. Do not trust them there are far better services out there.”

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Posted 3 months ago

“This company advertises that it specializes in airport transfers but will not give you a refund if your flight cancels. My family and I had multiple flight cancellations and finally found one two hours from our destination. We booked this company online to drive us the two hours. Just 27 minutes after booking, our flight cancelled and I immediately notified the company of the cancellation. This was also 6.5 hours prior to the pickup so they had not done any work yet. They have adamantly refused to refund my $900 because it was not cancelled within 24 hours. No traveler will know if their flight is cancelled or if an emergency comes up 24 hours in advance. Avoid this company at all costs! Find one that understands that things happen that are not the fault of the one booking the service and will work with you. They made $900 off me for doing nothing other than confirming my booking. Don't be the next victim. I have read many others had the same issues.”

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Posted 4 months ago

“Do not use this company! I would give zero stars if I could. I scheduled a pick up at LaGuardia because I was moving and had a lot of luggage and my cat. Their website specifically says "meet and greet" and "porter service" and I outlined what I needed and why in the instructions. Not only was I not met at the baggage claim, I receive no help from the driver. He provided absolutely no assistance with my luggage or anything else. I would have been better off just getting an Uber XL. When I asked for a refund, I was told that since I actually took the ride, they would not give me one. They did not actually provide the service they advertise other than the drive itself which any Uber/Lyft/taxi could do.”

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Posted 4 months ago

“Terrible experience and customer service. I would never use Transfeero. We booked a ride from the Amsterdam airport several days before traveling from Chicago. Our overnight British Airways flight was delayed. When we landed in London we were notified by British Airways that due to the delayed flight they rebooked us on our connecting Amsterdam flight 3 hours later. We immediately contacted our driver to notify him that we would be late and to ask to change the pickup time. He told us he was unable to accommodate the change which I understand. However they also elected to still charge us even though they would no longer pick us up. Transferreo advertises “Reliable airport transfers” but clearly they are not.”

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Posted 5 months ago

“NEVER USE THIS COMPANY!! We paid $450 to them 2 months in advance and they stranded us at the airport!! They told us they didn’t have a driver, sorry. We had to pay another taxi service to take us to our destination with no likelihood of a refunds or (at the very least) a huge struggle to get our money back from these people NEVER USE THIS COMPANY!!”

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Posted 6 months ago

“We arrived in Rome and had problems with luggages. We were two hours in airport and our driver, Guiseppe Tomassetti waited for us and helped us with all six luggages. He was compassionate and friendly. Thanks for waiting!!!”

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Posted 6 months ago

“Booking process was easy and quick. I was early at airport arrivals in Doha, and whilst the driver was not there, he was on time for my booking. So far so good. Unfortunately the driver dropped me at the wrong hotel and left before reception explained this me. I checked the hotel on my booking and on the confirmation and my booking was correct, the driver had left me at the wrong place. I had to make my own way to my hotel with suitcases. I complained via the app to Transfeero and they acknowledged the complaint. I was told I would have an answer in 24 hours. After one day there was no response and no explanation or apology. After 48 hours I got a response asking for receipts to prove how I got to my final destination so they could reimburse me. I had not asked to be reimbursed for anything, I had simply pointed out that that their service had failed and to see what their reaction would be. Their approach here showed they are solely transactional and have little care for the customer experience itself. Eventually I received a reply from Ferdinando offering 10% off my next ride. No explanation or apology for the failure to perform the contract I had entered into, not for the inconvenience caused. The discount is meaningless as I will not use them again. I have sent them five emails to ask them to confirm that they consider an airport transfer that leaves the customer at the wrong hotel as a completed journey and that their contract has been fulfilled - so far these emails have been ignored. My advice, choose a different company for your transfers.”

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Posted 6 months ago

“Transfeero does not pay business partner payments 77704746 Ride is Canceled and you have stopped paying our paymens, My duty is only to perform the service. It is your responsibility to receive payment. We are just employees, why don't you pay us? How can you deduct our payment if you do not receive payment from the guest?”

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Posted 6 months ago

“I paid for an INSIDE THE TERMINAL PICKUP traveling with my 4 month old and IM disabled. DRIVER WASNT THERE, Showed up 30 mins late, never came into terminal. I already found another ride. TRansfeero REFUSES to refund, unless I send emails with EVIDENCE??? Ya ok. Cancelled my return ride, now to tell there story wherever I can, THE WORSTE EVER!”

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Posted 8 months ago

“We booked a private VIP transfer from our hotel to CDG airport at 6:00 am. The car never showed and when I contacted the company several times the manager said the driver was there and waiting. I had to get the bellhop and manager of the hotel to speak to him in French and no driver was present. The driver was in a completely other part of town. We almost missed our flight and more importantly not a single apology. The manager on the phone was rude, and never once apologized for his mistake or the fact that I had to tip the bellman and the manager of our hotel. Just use G7 app much better and save you hundreds.”

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Posted 8 months ago

“I wouldn’t use this service in London. The car booked was for 3 passengers and 3 bags. We had three bags and a carry on bag. The car that turned up was a hatchback. The bags didn’t fit and the driver said that we had gone over the limit. I offered to leave the carry on bag at the hotel, however, the driver said that the bags were too big. I would question if he was able to fit three carryon bags into the boot of his car. I am not sure if this is common practice, however, he tried to put a bag on the front passenger seat. We had to rush and catch a train to the airport, which was easier than using the London providers of Transfeero. No refund form the company.”

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Posted 8 months ago

“Horrible service. They sent the wrong car (for 5 people; I had booked a van for 7) and then tried to blame it on me. Avoid at all cost”

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Posted 11 months ago

Transfeero is rated 4.0 based on 234 reviews