Canceled flight and the agency did not update my driver!!! … I booked Transfeero and they encourage to use the app. I updated the flight information while in the US due to a cancellation. They claimed that with the time change that it was just inside of 24 hours. The driver texted me and said he wouldn’t stay. I am now stuck in Milan trying to find a ride to Lugano which is one hour away after traveling for 21 hours. They said they can not return my money bc they book the agency and pay them. I am disputing the charge and will continue to write updates to my review until resolved. Now I have received a reply that sounds nice but I haven’t heard back from them in over 24 hours. I will try to call but the email I sent as requested has gone unanswered. This is not good service! I spoke to Alex who claims I am a “no show” bc my flight was landing 3 hours later than the original flight. While they claim that I updated the app, they say they have no responsibility-they are booking with an agency and taking a cut from them. There was clearly no way for me to call the agency directly and I was trying to update the app and communicate on the app so they would have the information. This is not a car service!!! This is an online portal that books with agencies. They do not stand behind their promise to arrange your driver. I would not book with this service again. I have asked to speak to the manager and have stated that I will feel the issue is resolved if they will return my payment of 230+ dollars for a one way ride from Milan to Lugano. We landed at 630p rather than 330p. I have kept the text messages from the driver that say they were not informed of a change with the air flight.