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Transfeero Reviews

4.2 Rating 218 Reviews
80 %
of reviewers recommend Transfeero
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+39 0656556172

Email:

info@transfeero.com

Location:

Sicily Action S.r.l. Via Roma 114
San G. La Punta (CT)
95037

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Jodi S
Unverified Reviewer
“Giving a one star is complete charity. The high rating is what got me to hire these people, and what a deception that was. I hired these people to pick up some relatives, one of which who is disabled, and both are elderly at an airport for a wedding. I was very nervous about it because I wanted everything to go smoothly so this place because they had a meet and greet, which by the way they don’t, despite advertising it. Their meet and greet is the driver has your name on his cell phone, that’s it. I called many times to make sure that things would go over well, and that they would be met at baggage with this alleged meet and greet place and I was told no problem every time. This was a total lie. This lackluster organization left my relatives stranded at the airport, didn’t know where their driver was, and offered zero help. We had to arrange another car service to come in and pick them up, who did so in a fast and professional manner…we were grateful that we ran into another vendor to combat these clowns at Transfeero, and now we have a new business car service when we go to Chicago. Transfeero is not the end vendor not by a long shot. When you hire Transfeero, you’re not hiring a driver, your hiring a contractor of transfeero. The only thing that transferro does is take your money, if one of their “Partners” fails, that’s your problem as their customer. Additionally, those of you who enjoy privacy…pay special attention, I was able to get my relatives private confirmation number, that they had lost, from Alex, who didn’t even bother to contact my relatives to find out who I was before he emailed me there pick up information and confirmation number via email. Yes, he asked if me some innocuous questions, but it’s good to know that after just a few questions you can get somebody else’s confirmation number and pick up information without this company even bothering to contact the paying client. When we complained about the no-show, we were told it’s not Transfeero Limo‘s fault, they blamed it on a local “partner” and offered his contact information Articus Lifestyles LLC 3719 15th St, 53144, Kenosha, US And the company’s email address which this site won’t allow me to publish but it’s not even a professional email address. It’s a junkie Gmail account. But hey, it’s free….. and that must be an awfully big selling point for a Transfeero “partner” (US) +15 202 271 918. Alex from Transfeero told me “You have booked THROUGH us from a company which we don't possess. We are not responsable for what our partner does in this case, the only thing we can assure is our service.” 🤣. Is anybody wondering, as I am, what service Alex is actually speaking of? So just know that this company may or may not show up, they use contractors as the end vendor and then do not assume responsibility if there is an issue….lastly, your privacy is about the last thing that they care about, but if you are seeking to find out somebody’s confirmation number, and information about their pick up and don’t want people to know who paid for the pick up then these are your people.”
Helpful Report
Posted 9 months ago
Elena Puignau
Verified Reviewer
“Their website (and a representative) said that if I write in the drivers note that I have a service animal, then they will send a car and driver that is able to transport said animal. When my daughter got to Barcelona with 3 bags and her service dog, the driver refused to transport her service animal and was extremely rude and borderline aggressive towards her. I heard my daughter begging him to speak to me on the phone (I'm in FL) and I could hear him being very nasty to her. For a mother to hear her daughter, who already has severe health issues, hence the service dog, be treated like that... to hear the panic in her voice... ughhhh. Now, Transfeero refuses to return my money!!! They said that the driver showed up, so they are keeping my money after causing my daughter unnecessary stress and the additional cost of finding alternative transportation. GREEDY companies like this, who have no regard for the needs of their clients and on top of that steal their hard earned money should be put out of business.”
Helpful Report
Posted 10 months ago
Anonymous
Verified Reviewer
“The meet and greet is a sham, so this is just a standard taxi service at a higher price. They also don't keep an eye on your flight time and adjust pick up time. The driver I organised did not go into the airport with a sign, which is the only reason we paid extra for their service ($115 for an equivalent $28 Uber 20 min journey from LAX). When I tried to get a partial refund (to the cost of an Uber), I was told that meet & greet is not guaranteed and refused a partial refund. This is their whole model, it is part of the offer all over their website and nowhere does it say that it is not guaranteed. What a sham. So my elderly mother was left at LAX arrivals looking for the driver's sign and when I called the driver he told me to tell her to go out onto the street to the pick up area to try to meet him with no car details, as they only provide the driver's name and number. It's chaos at that pick up area outside LAX, which was exactly what IU wanted to avoid for my mother. Customer service then claimed to me that maybe meet & greet is not permitted at LAX, which is nonsense. It is easy to park and do meet & greet at LAX.”
Transfeero 1 star review on 17th June 2023
Helpful Report
Posted 10 months ago
Vincenzo
Verified Reviewer
“Pessima esperienza. Prenotato un taxi da Nijmegen a Weeze airport (60km circa) confermato e pagato regolarmente, a 2 ore dall'orario di pick-up non abbiamo ricevuto nessun riferimento di autista e veicolo. Dopo aver contattato telefonicamente l'assistenza per chiedere informazioni, siamo stati rassicurati dicendoci che saremmo stati contattati a breve, ma in realtà alla fine la prenotazione ci è stata ANNULLATA a 1 ora dalla partenza, senza possibilità di ricevere alternative, con una poco credibile scusa di "guasto al veicolo". La verità è che non offrono garanzie serie e non hanno abbastanza agganci di autisti e partner come cercano di far credere. ANNULLANDO a 1 ORA dalla PARTENZA hanno compromesso seriamente il nostro viaggio. La prossima volta avvisino subito dei loro disagi e della loro incompetenza. Sconsigliatissimo.”
Helpful Report
Posted 11 months ago
Juha
Verified Reviewer
“I ordered in Rome a Transfeero Taxi. Most unreliable company. Taxi never came. I tried to call driver without answer.I even contacted their help service. No answer either. They took my money though. Never use Transfeero!”
Helpful Report
Posted 1 year ago
Ghislainsc
Verified Reviewer
“I booked a transfer for my family from Singapore airport to our hotel. Our flight was announced with 70 minutes delay, 4 hours before the flight. I immediately contacted Transfeero, but they were unreachable via email, website chat, US phone numbers, Australian phone number at 10am in Singapore time on a Monday. I then called the driver directly, but he said that he had another transfer right after ours and so he would not be available. He then agreed to cancel and refund, he said that we can contact the platform later to finish the cancellation. I emailed Transfeero right away even before my flight and explained the situation. As of now they refuse to provide a refund. I understand that the flight delay is out of everyone’s hand. But 1. The driver agreed, was informed on time and didn’t have to come to the airport. 2. The service operating in Singapore was unreachable during regular operating hours for a traveling service which requires emergency contact routes. 3. The service was not provided, yet the date take my money. I really do not recommend this service. They are dishonest.”
Helpful Report
Posted 1 year ago
Florian Oelmaier
Unverified Reviewer
“Transfer from airport to Barcelona city hotel: The telephone number given was not the the telephone of the driver but of some intermediate. The driver was not at the airport when we arrived (we booked 11:00 with 60min waiting time and came out of security at 11:15. Driver came at 11:25). Driver did not speak english nor spanish only chinese. Driver would not bring us to the hotel as the company does not have an official license (other taxis and chauffeur services did that later on). We were not informed of that during the booking (although hotel was given). Booking a ride for >100 EUR that normally costs around 40 EUR I would expect a good service. In fact a normal Taxi would have done better! After complaining to Transfeero a 10% discount for the next booking was offered. Never again! I would advise against using Transferro.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Warning: no safe travel with kids! Quick summary (read before booking a car with child seat!): be aware, that when you book a car with a child seat at transfeero it's a gamble. Even though you book it, they see this as a voluntary extra service and therefore don't provide any sanctionable quality and safety standards to their local partners and won't take any responsibility on safety and functionality of the provided seats. Our Story: We booked a transfeero car for a safe airport transfer with our toddler in Bari, Italy. We were happy to find a supposedly trustworthy provider, that offers child seats and therefore were willing to book a car even though ist was quite pricey. Long story short: there was a child seat, but it was dysfunctional. we could not safely strap our toddler boy therefore it was worthless. The driver did not even try to assist to fix this issue and instead put pressure on us to drive, even tough we were obviously struggling with the situation. Since we had an early morning flight and no alternatives, we had to take our son on the lap, which was the very thing we tried to avoid by booking this expensive service. While documenting the issue for a complaint, we saw that it was even worse: the child seat was not even closed to be fixed properly. the seat belt was not attached as it has to be to provide safety. the whole thing was a masquerade, which could have had a very bad ending for our boy in case of an accident. It's getting even worse: Obviously Transfeero is a broker service working with local taxi/limousine services. Therefore one could expect, that they are really interested in such wrongdoings of their local partners. Wrong: After complaining they apologized, which is obviously the very least they had to do, but refused to give any refund at all to this 80 Euro 15 minutes ride, that was only booked because of a safety feature they simply did not provide. After a long email conversation they finally admitted something, that was quite revealing and every parent should know before booking: because of a tiny "free" batch besides the child seat selection in their booking mask, there is no liability on any issues regarding child seats. With this legal trick, they trick themselves out of any responsibility regarding the safety of their young passengers. This is a loophole by design giving all their partners a card blanche to provide a dangerous substandard child seat without risking any consequences. Based on our experience I therefore cannot recommend Transfeero as transfer with childs at all.”
Helpful Report
Posted 1 year ago
Donna Montgomery
Verified Reviewer
“I booked an airport ride ride a month or two in advance and left for Spain on 10/2. On that day when the ride was late, I logged in to find a "Cancelled" ride because the payment was wrong. If I needed to supply a new CC, or correct, why wouldn't they have notified me during the month after my booking? Their email (which I didn't have access to when traveling) was dated 10/3 a month later! Transfeero left us panicked, stressed and late for the airport. I will never use this service again! Also, when I called them they only said, "We emailed you." Yeah, after it was too late! Poor customer service”
Helpful Report
Posted 1 year ago
MD
Verified Reviewer
“Booked a car to arrive at 5:30, time came and went. Could not get an answer on the number provided, no car visible matching the description given. In a panic we grabbed an Uber to get to the airport, nearly 30 mins later got a call to say they were there. After the fact requested a refund as the local partner didn't pick us up to be told that the partner had proof they were there. I disputed this asking to see the proof, was told no as it was confidential and no refund given. Flawed system, not on the side of the customer, effectively feel that my money has been taken and will never use or recommend.”
Helpful Report
Posted 1 year ago
Ingeborg
Verified Reviewer
“Never use them! I ordered a car with a baby seat and the car came with no baby seat which made the whole reservation pointless as the baby seat was the only reason I chose to preorder. Terrible service after this fundamental lack. Again: Never use them.”
Helpful Report
Posted 1 year ago
Kirk
Verified Reviewer
“Horrible service! Buyer beware, if your flight is late or is cancelled this company will NOT REIMBURSE YOU! Our flight was cancelled and rebooked by the airline, and it was not in our control. I notified Transferro immediately, approximately 4 hours prior to our arrival. They said that they have a NO REFUND POLICY and refused to refund our payment even though they failed to have a substitute driver for us. There is a huge disparity between their "excellent" reviews and our experience that I think they purchase their reviews from a third party. So, we're out over 90€. DO NOT USE THIS COMPANY!!”
Helpful Report
Posted 1 year ago
Ron
Verified Reviewer
“Late and did not pick up at correct spot. Driver made us push our luggage to a different point. Will not use again.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“We purchased a transfer from Charles De Gaule airport. Our plane was late 1 hour. The company did not rearrange a different driver, even though I specified the flight number. They refused to refund. 158 euros for nothing? How comes this service is rated 4.5 where there is already two 1 start reviews?”
Helpful Report
Posted 1 year ago
Bernardo Silvestre
Verified Reviewer
“Unfortunately I have to rate quite negatively my experience with Transfeero. The process of booking and payment was easy and straightforward. I searched the internet for different providers to transfer from GVA to Courchevel and found several offers ~1500-1600 EUR. After reading the reviews I decided to go with Transfeero. I booked and paid on the 10th of February for a trip on the 19th March. After booking, I contacted customer service to confirm the number of luggage pieces and skis would fit in the van (as my comments didn't show up in the reservation). That's when I realized Transfeero is just an agregator that liaises with local partners. As such, they couldn't give me a feedback on my questions but told me they would contact their local partner and revert. Several weeks have passed and i insisted with customer support to get an answer until they stopped communication. This week (Monday the 7th) i insisted again. This time the answer was: "we can't reach our local partners and if we don't hear from them today we'll cancel your reservation". This is the worse that can happen to someone 1 week prior to a ski trip. Foward to Wednesday and the along came the cancelation, with the reinbursement of ~1550 EUR (the amount I had paid). The issue is that, 1 week prior to the trip and with most operators booked out, it became a real challenge to find an alternative. Luckily enough, I managed to find a company still capable of doing the service for ~2000 EUR, which means i lost 500 EUR in the process. I contacted again the customer service of Transfeero to explain the consequences of their actions and demanded to be compensated for the price difference which they had caused. There was no answer from Transfeero via the 2 people who were involved thus far (Antonino and Janina). I keep insisting but they keep ignoring. A responsible company that cares for its customes should pay attention to this matter and be customer-friendly offering solutions and making whole for damages caused. The experience was a nightmare so far and I can't possibly recommend Transfeero to anyone at this stage. Transfeero should have (i) appologized for the situation, (ii) help finding alternative solutions for my problem which they caused and (iii) offer proactively to compensate any extra costs I had with the rebooking of an alternative solution. They did no such thing. Had they done this and my review would be entirely different. Problems can occur at any time and we can't blame companies and service providers for thos. What differentiates companies is they they deal with adversity and help their clients. Luckily for me, I insisted with customer support 1 week prior to the trip. I suspect that If i hadn't insisted, I would receive no info until the day before and I would have an even bigger problem at hands...”
Helpful Report
Posted 2 years ago
Elizabet Cabrera Dominguez
Verified Buyer
“Mr. Raphael, he picked us up and dropped us of in time,very nice and helpful person. I really appreciate his help. Elizabeth & Dorian”
Helpful Report
Posted 3 years ago
Sonia Halliday
Verified Buyer
“The service we received was amazing. The driver was professional, punctual and really friendly. We will definitely use this service again and if you are flying to Rome, use them you won't be disappointed.”
Helpful Report
Posted 3 years ago
Anonym
Verified Buyer
“Angenehm und gute Fahrt 😊”
Helpful Report
Posted 3 years ago
Jonathan Zimmermann
Verified Buyer
“We booked an international transfer from Frankfurt. Excellent customer service on booking. Driver details given as promised. Driver was waiting for us as described. Car seats provided and installed as requested (free of charge). Efficient and pleasant driver. Great experience overall. Highly recommended. Thanks Transfeero team and Carlo!”
Helpful Report
Posted 3 years ago
Michael Wells
Verified Buyer
“Driver was professional dressed very friendly and helpful on pickup and drop off at the airport.”
Helpful Report
Posted 3 years ago
Transfeero is rated 4.2 based on 218 reviews
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