Very happy with my new mattress from Winkl: easy ordering system and receiving my mattress the same morning I placed the order! No need to sleep-in the mattress to make it softer to sleep on - it was super-comfortable from the first night. Fun extras buying from Winkl: the arrival of the mattress in a box with small wheels so it was easy to get the mattress down corridors to the bedroom, and to watch it expand to full size like a bread baking in the oven! Also such a nice touch that one adopts a Kiwi when one buys a mattress, and the assurance that one can return the mattress if it's not a good fit, and 120 days to boot - bravo, the only mattress company willing to do so! Other members in our family are also going to place their orders: no more spending days in mattress shops trying out beds and getting confused with all the silly extras inside those mattresses. I wish I knew years ago I only needed to place a Winkl mattress order from my computer - thank you guys for a great service.